Up to £26.500 per annum (Based on Experience)
The role of Deputy Store Manager :
The Deputy Store Manager is a critical operational role within House of Fraser. This role has accountability for delivering the relevant Multiple Category Sales plan.
The role will also deputise as required in the absence of the General / Dual Site / Store Manager.
The role holder is required to inspire the teams within the Store and influence across the Business to maximise profitability by delivering a Best in Class service experience to our customers.
It requires the role holder to use skills to implement operating, workforce, budgeting and forecasting plans and effectively deliver change initiatives within their multi categories.
This must be complimented with a daily operational focus on motivating and engaging with the multi category teams, delivering a consistently memorable customer experience, optimising sales and delivering excellent standards.
It is a front line, shop floor focussed position that requires strong inspirational leadership and role modelling the House of Fraser values.
The capacity to be resourceful, flexible and resilient to manage and exploit the opportunities and challenges a HOF Department Store will present is also key.
Driving the delivery of eventing and building strong relationships with our hospitality partners will be key in supporting dwell time and optimising the customer experience.
To maintain existing customer loyalty and to acquire new customers through creating brilliant localised customer experiences.
Support is provided from the General / Dual Site / Store Manager, Stores Director and Support Teams.
This is a Store based role. Mobility to move for progression opportunities is key and travel to other sites will be required from time to time.
Key accountabilities and decision ownership :
Achieve Store Business plan targets and KPIS by identifying commercial opportunities and exploiting all established channels and local market initiatives
Manage any allocated budgets within guidelines
Deliver a world leading multi-channel customer experience that is unrivalled in the marketplace and achieve all customer measurement targets
Continually build the capability of your team to be inspirational through effective resource planning, robust development, performance management and succession planning for the wider good of the Company
Develop a one team approach with Brand Partners engaging them with the Brand and supporting the development of their business
Engage all teams utilising the voice of the team forums and all other communication channels to drive a culture of inclusivity, continuous improvement and innovation throughout the Store
Support Local Community initiatives including those for the House of Fraser foundation and Responsible Retailing
Demonstrate effective analysis of performance and customer metrics and data to support effective decision making and problem solving
Deliver operational excellence front and back of house, ensuring visual and retail environments, experiences and standards are prime and compliant with all internal guidelines and external legal and Health and Safety requirements
Contribute to the creation and delivery of a monthly event calendar with a clear ROI for agreed areas
Drive the Hospitality Team in store to exploit all opportunities relating to restaurants to encourage dwell time and deliver exceptional service standards
Facilitate and lead the successful implementation of Transformational change and initiatives
Undertake all activities in relation to Duty Management and deputise for General Dual Site / Store Manager
Key performance indicators :
Category sales targets
Customer experience targets / measures including new customer acquisition and maintaining of customer loyalty
People KPIs- Engagement scores, Shape workforce planning measures, Team Turnover, Absence, Quality objectives and Performance conversations completion
Allocated Store budget control
Operational KPIs- Compliance with business procedures
Skills, know-how and experience :
Must have :
Line Management of sales and service focussed diverse teams
Ownership of targets performance
Experience of managing appropriate sized operations
Must have astute commercial skills with an ability to identify key trading opportunities and utilise financial indicators to influence the planning process and delivery
A proven track record of attracting new customers and delivering consistently good customer experiences
A demonstrable track record of recruiting, developing, engaging and retaining talent
Ability to build effective relationships with experts inside the business and with brand partners / third party suppliers and contractors
Able to demonstrate the ability to communicate effectively and vary their leadership style to suit the situation and the individual, enabling them to influence and work collaboratively at all levels
Experience of leading change management initiatives
Relevant retail multi-channel department Store experience