Customer Service Advisor - Slough
Metro Bank
5d ago

So what will you be doing

  • Providing fantastic service and support to our customers over the phone
  • Be a representative of the Metro Bank brand
  • Advising our customers on all types of queries such as : balance enquiries, payments, internet banking, card management, using our mobile app
  • Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy
  • Following the correct processes to make sure our customers are safe
  • Living and breathing our amazing behaviours, and being a great team player
  • You need to be this kind of person

  • Passionate about providing unparalleled levels of customer service and convenience
  • Prepared to stick at something we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
  • Able to work and learn quickly in a fast paced, fun and dynamic environment
  • Care about doing a great job and exceeding expectations with the quality of what you do
  • And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

    We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...

  • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
  • You'll need to be able to balance building relationships with your customers with attention to detail - we are a bank after all!
  • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
  • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service
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