Customer Assistant - Home Delivery
Morrisons
Norwich, United Kingdom
2d ago

To provide exceptional service for our customers by ensuring products are picked to the required standards and time scales and prepared for delivery and dispatch on time

Role measurement :
  • Pick Rates
  • Pick Rates
  • Customer Feedback
  • Accountabilities :

    Customer (internal and external)

  • Provide excellent service for customers by ensuring products select meet all the required criteria i.e. substitutes, date codes, product quality
  • Ensure products are pack correctly so the product reaches the customer in the best condition
  • Ensure store based customer service standards are mantained
  • Communicate effectively with store colleagues to ensure product availability for all customers
  • Colleague

  • Work in conjunction with other colleagues and managers to deliver the company's plan
  • Follow written and verbal instructions
  • Operational

  • Build and maintain an in depth knowledge of your role and responsibilities
  • Deliver the company's outlined customer service policy
  • Follow all cash and product handling policy and procedures
  • Comply with all policies and procedures in relation to restricted products
  • Ensure all policies, procedures and legal obligations are followed as specified by the company
  • What it takes to be a Customer Assistant - Home Delivery

  • Cares about customers and is always helpful
  • Is a good team player
  • Offers support to colleagues
  • Gets the best out of colleagues
  • Has enthusiasm and commitment to delivering the plan
  • Is able to work using own initiative
  • p style "box-sizing : border-box; margin : 0px 0px 24px; font-family : morrisonsagenda-medium, sans-serif; font-size : 24px;
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    Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

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    At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy.

    It’s why our customers keep coming back for more.

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    The UK’s 4 th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week.

    Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging.

    It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

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    At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top.

    Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

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