Business Analyst, Customer Strategy & Applied Design, Consulting
London, London, GB
2d ago

Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business.

Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there.

Fast. Want to help us shape the future? We’re looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what’s next, then work with our mixed-discipline team to make it happen.

As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including : customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.

We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients.

If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more.

If this is relevant for you, just let your recruiter know when you make your application.

Your role

We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

With experience in small to large business transformation, firm knowledge of programming methodologies and basic architectural principles, you’ll be an integral part in the technical design of new software and processes.

You should be able to take requirements from a range of client stakeholders and evaluate the technical feasibility, complexity and impact of the solutions you produce.

  • Gather technical requirements to help solve some of the most exciting problems for our clients
  • Partner with iconic brands, translating requirements into documented criteria and deliverables
  • Evaluate the technical impacts and other business or change impacts that come as a result of the solutions you produce
  • Analyse and understand full-stack codebases to help shape logical solutions
  • Deliver gap analysis against proposed technologies
  • Scope and plan the management of client projects
  • Demonstrate an appetite to continuously improve technical processes and ways of working
  • Collaborate with developers and design teams to clarify requirements and with amazing digital experts across disciplines to innovate and deliver digital solutions
  • Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
  • Your work, your choice

    At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients.

    Please speak to your recruiter about the working pattern that works best for you.

    Location :

    Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it.

    This role is based in our airy and bustling offices in Clerkenwell, London, with its legendary coffee machine and model train track, you’ll also have a chance to work with clients throughout Europe and beyond.

    Work pattern :

    This is a permanent opportunity, to be worked on a full time basis. However, our team members work a variety of agile working patterns.

    Tell us what arrangement works for you and we’ll try to accommodate.

    Your professional experience

    You will need to have a great understanding of the latest tools and products and platforms, within a variety of different industries, to help our clients not just realise their current goals, but their strategic technological vision for future years to come.

    Overall, you’re an ideas person and problem solver as well as a hands-on doer that’s important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives.

    If you have an interesting or unusual mix of skills yourself, even better.


  • Previous experience as a Business Analyst or Analyst Manager, either at a consultancy or commerce business
  • Great at delving into the details, as well as being able to think about the bigger picture and confidently discuss creative ideas, tech and user experience, as conversion rates
  • Knowledge of the Scrum (Agile) development process
  • Experience with monolithic, layered and microservice architectures
  • Interest in honing processes, and evaluating new tools
  • Organised and a collaborator with ability to mentor to junior analysts
  • Understanding of intergration delivery and design
  • Experience of design and implementation of market-leading packages in :
  • Commerce : SAP CommerceCloud, Magento, Salesforce, Commercetools or similar
  • Content management : Adobe Experience Manager, OpenText ECM or similar
  • Order management : (Magento, SAP CommerceCloud, Oracle or similar
  • Product information management : EnterWorks, Stibo Systems, Oracle or similar
  • Identity and access management : Forgerock, Gigya, Auth0 or similar
  • Digital asset management : Adobe Experience Manager, OpentText Media Management, Oracle WebCenter or similar
  • Desirable

  • Software development background or the ability to understand large, full-stack codebases
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form