Account Manager, Key Strategic Accounts Team
Refinitiv
London, GBR
1m ago

Account Managers help clients achieve their strategic objectives by providing excellent relationship management, service & support.

We work on understanding client’s business. We optimize client’s workflows and priorities. The Account Manager for Group / Key strategic account is responsible for maintaining deep customer relationships to drive account revenue growth and retention.

We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business.

This role is specifically focused on Group / Key strategic account management of one or more EMEA and / or US or Asia domiciled accounts.

The AM will be accountable for the commercial close of all deals and retention of existing business.

You will also create / support larger solution opportunities and work alongside Proposition Sales and Customer Success Managers to close them.

Role Responsibilities :

  • Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs
  • Have solid understanding of our propositions to initiate conversations and raise interest
  • Build and embed a long-term trusted advisor relationship within accounts
  • Drive growth by growing our revenue footprint within accounts
  • Expand overall customer engagement and increase net revenue within book of business
  • Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
  • Drive efficiency in account administration
  • Manage internal and external partners and maintain networks to negotiate and close deals
  • Ensure high client satisfaction & service levels are maintained
  • Focus on constantly learning new products, proposition and stay abreast of industry trends
  • Own the input & maintenance of all account plans & activities in Salesforce
  • Analyze impact from intelligence on competitor activity and provide feedback to senior management and Product teams
  • Work collaboratively across cross-functional teams and bring a positive culture to work every day!
  • Excellent time management skills, team work but also independent drive and execution
  • Open to change and easily adaptable to changes and opportunities
  • What are we ideally looking for :

  • Proven experience in Sales / Business Development / Account Management, being able to demonstrate a strong customer focus and orientation
  • Strong understanding of customers - their business model and workflows
  • Strong understanding of financial markets
  • Previous market or competitor experience is preferred
  • Highly motivated self-starter who can manage his / her work independently
  • Presentation and interpersonal skills : ability to deliver and communicate at all levels within an organization, including C-level
  • Selling skills (identity, develop and articulate a sophisticated proposition / consultative selling)
  • Ability to develop and execute a sales execution plan (account plan, territory plan)
  • Problem solving ability to understand, articulate, structure and solve client needs
  • Proven communication, selling, persuasion skills
  • Solid understanding of front, middle & back office workflow in asset management
  • Good Knowledge of CRM software and admin systems
  • Additional language to English is a plus (French, Chinese, Spanish, Japanese etc)
  • University or equivalent degree preferable
  • We offer :

  • A great place to work
  • Exciting job in an international, constantly evolving, multifaceted environment
  • Attractive salary package
  • Intensive training package
  • Wellbeing scheme including private healthcare
  • Company social incentives
  • Flexible Working
  • Application Instructions :

    Please submit both a CV and cover letter. We are reviewing candidates continuously and will not wait until the application process to end to begin interviews and potentially hiring candidates.

    In your cover letter, please keep this short and succinct highlighting :

  • Anything indicating your familiarity, interest of experience within the financial markets
  • Anything demonstrating / highlighting your passion for Sales
  • Anything additional that you think we should know about you!
  • People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.

    Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ( We ) may hold about you, what it’s used for, and how it’s obtained.

    If you would like this information to be removed from the London Stock Exchange Group HR database please contact recruiting.

    support refinitiv.com. If you are submitting as a Recruitment Agency Partner, it is your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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