Field Service Technician (Fixed-term)
Ref : DETECTIONAPAC00012
Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient and more connected.
We're proud that we've been helping propel the human world forwards during our 160 year history of innovation. By looking at things differently.
By adapting and never standing still. And by always thinking big.
Today we're an aligned global business of five divisions and around 22,000 colleagues,that touches the lives of millions every year across five vibrant global markets.
Smiths Detection is a global authority on the application, management and manufacture of world-class detection and screening technology.
We deliver the solutions you need to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals and narcotics.
Known for our best-in-class expertise, equipment and support, customers rely on Smiths Detection to help them make the world a more secure place.
With over 40 years’ experience, our mission is to use technology to develop innovative solutions and services which uphold the free flow of trade and make the world a safer place.
So whether you're an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues.
There's never been a better time to join Smiths. And help us create the future.
Duties & Responsibilities
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product / equipment performance based on field support data; recommends modifications or
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special
projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the company’s products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order
to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Regional support travel on overtime beyond work hours may be required.
Comply with and ensure department compliance with Company health, safety and environmental
Comply with all applicable export control and security regulations.
Other duties as required by the Team Lead.
Diploma in Electrical / Mechanical or any Electromechanical related degree.
Minimum 2-3 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Experience with Hydraulics and Air-conditioning Systems preferred
Candidates on Higher Nitec with relevant experience will be considered as well
Ability to read schematic diagrams
Computer literacy required. Proficiency in Microsoft Office
People management (manage client on-site)
Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork
Class 3 driving license is a must.
Back to job search