Service Care Advisor
Pentagon Motor Group
Middleton, United Kingdom
1d ago

What Will You Be Doing?

Responsibilities will include :

  • Providing an exceptional and professional customer service experience at all times.
  • Receiving incoming calls from customers to make service / MOT bookings
  • Making outbound calls to customers to book appointments for services, MOTs etc.
  • Interacting and communicating with the Dealership sites to ensure they have enough capacity to manage the bookings.
  • Arranging vehicle deliveries for customers.
  • Who Are We Looking for?

    Successful candidates will have :

  • Previous Customer Service experience.
  • Excellent communication skills both verbal and written.
  • The ability to build rapport and good working relationships with both customers and colleagues.
  • The ability to work to a high level of accuracy.
  • Good self motivation and a positive, enthusiastic attitude
  • Previous Kerridge and Call Centre experience would be an advantage for this role.

    What’s In It For You?

    When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including :

  • 30 days holiday per year (including Bank Holidays) that will increase with length of service.
  • Recommend a Friend Scheme.
  • Discounted days out with family and friends.
  • Retail discounts saving £££'s on shopping and dining out.
  • Fully funded, Nationally Recognised Qualifications.
  • Manufacturer specific training.
  • Salary Finance.
  • 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
  • Team member Pension Scheme contributions.
  • Friends & family Customer Referral Payments
  • Discounts on products and services that we provide
  • Discounted Car Leasing
  • We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

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