First Line I.T Helpdesk
Pertemps Bond
Coventry,West Midlands,UK
4d ago

First Line I.T Helpdesk

Working Hours : Monday to Friday 9am-5.30pm based on-site

My client is looking to recruit a First Line I.T Helpdesk professional to joint their incident support team on a permanent basis.

You will join a busy IT team based in Coventry. The ideal candidate will have experience working on a busy fast paced IT help desk.

There are some systems that are unique to this company, so some training will be provided.

Main Responsibilities :

  • Provide first line support by diagnosing / resolving incidents and escalating Incidents and Service Requests to the appropriate support team using the Incident Management and Request Fulfilment processes
  • You will be the first point of contact for customers, delivering a professional service that promotes high customer satisfaction levels
  • Liaise with colleagues via phone, teams, email and chat
  • Logging tickets using out ITSM call logging software
  • Responsible for managing and communicating all high priority incidents, ensuring the right technical resource is identified for resolution and that communication with the Business is completed effectively
  • Key Skills and Experience required :

    Along with having very good English communication skills and outstanding customer service skills, you will have experience and knowledge of the following systems :

  • Active Directory
  • Citrix
  • 8x8 Phone systems
  • Basic understanding of Networks
  • Office 365, Excel, Outlook, Teams
  • Must have experience of working in a busy fast paced IT help desk or similar environment in IT.

    Interested in this role? Please click apply' today or the office on 01162554641

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