Junior Systems Support Analyst
£23,425 per annum
Swindon, Newport or Billingham
Full-time or Part-time considered
Closing date : Monday 8th August
Why choose UK SBS?
It is an exciting time to join us at UK SBS, we are a well-established business with a supportive and friendly culture, entering a period of transformation.
We want to hire and retain great talent which is why we’re investing in and growing our workforce, who we know will play a key role in supporting us to achieve our ambitions.
We’re embracing a hybrid way of working, as well as other extensive benefits, including :
28 days annual leave (plus bank holidays) rising to 30 days within 3 years of service
A generous pension scheme
Family friendly benefits including flexible working and 26 weeks maternity / adoption leave at full pay
Training, professional development and qualification opportunities
Lifestyle platform offering employee discounts on various high street shops, restaurants and gym memberships
What will you be doing?
Working as part of an established team delivering services to our clients as part of the newly expanded Customer Services department, the Systems Support Analyst covers the provision of first line functional fixes and configuration within the core Oracle ERP e-Business Enterprise Suite, maintaining elements of HR and Financial modules, managing the resolution of issues, and dealing with requests for information and / or advice raised by users of the systems and services we support.
Key responsibilities will include :
Prioritise and diagnose incidents within timescale according to agreed procedures in our Oracle systems whilst ensuring that an audit trail is created
Support Systems Support Analysts / line management with investigations of causes of incidents and seek resolution
Understand procedures with more complex issues to seek advice and guidance, or transfer issues / configuration to the D&I support teams
Work with Oracle on Service Requests to resolve problems or seek advice on changing functionality; manage on behalf of Support / Functional Support Analysts as directed
Take ownership to ensure relevant parties are communicated with on progress of incidents and problem resolutions following ITIL best practice under own initiative or as directed by Systems Support Analyst
Prevent system deterioration arising from bad practices or processes, providing advice on system functional use as required
Build and maintain effective working relationships with internal colleagues, customers, and third-party suppliers
Work on and provide technical support for projects as and when required
Who are we looking for?
Essential :
Experience of liaising positively with clients / customers in a professional manner with the ability to build and maintain relationships with key stakeholders
IT literate with experience of MS Office Suite and ERP applications
Can demonstrate problem-solving capabilities
Pro-active and able to work without detailed supervision, multi-task and to prioritise effectively
Experience of collaborating with business colleagues to achieve a common objective
Can demonstrate active listening skills
Adopts and displays UK SBS core Values and Behaviours
Desirable :
Experience of working in a multi-site shared services environment
Previous customer service experience supporting HR and Financial systems or equivalent
Capability to create and / or work from technical documentation
Customer Services experience within an IT managed services function
Experience of working on implementation projects
Who are we?
UK Shared Business Services Ltd (UK SBS) is owned by the Department for Business, Energy, and Industrial Strategy (BEIS) and UK Research and Innovation (UKRI).
It is a government shared service provider with one of the widest ranges of service provision within the UK public sector.
We provide administrative and professional services to six public sector partners across Finance, HR and Payroll, Information Technology (IT), and Procurement.
We aim to become a very different organisation over the next few years. Together with our partners, we will transform the end-to-end way we work together enabled by new system programmes to embrace modern digital technology and techniques.
Sound interesting?
The closing date for this role is Monday 8th August.
Additional Information
Organisation : UK Shared Business Services Ltd (UKSBS)
Contract Type : Open Ended
Minimum Salary : Pound Sterling (GBP) 23,425
Hours : Full-time / Part-time 
