Junior Systems Support Analyst
UK Shared Business Services Ltd
Newport, Monmouthshire, Wales
2d ago

Junior Systems Support Analyst

£23,425 per annum

Swindon, Newport or Billingham

Full-time or Part-time considered

Closing date : Monday 8th August

Why choose UK SBS?

It is an exciting time to join us at UK SBS, we are a well-established business with a supportive and friendly culture, entering a period of transformation.

We want to hire and retain great talent which is why we’re investing in and growing our workforce, who we know will play a key role in supporting us to achieve our ambitions.

We’re embracing a hybrid way of working, as well as other extensive benefits, including :

  • 28 days annual leave (plus bank holidays) rising to 30 days within 3 years of service
  • A generous pension scheme
  • Family friendly benefits including flexible working and 26 weeks maternity / adoption leave at full pay
  • Training, professional development and qualification opportunities
  • Lifestyle platform offering employee discounts on various high street shops, restaurants and gym memberships
  • What will you be doing?

    Working as part of an established team delivering services to our clients as part of the newly expanded Customer Services department, the Systems Support Analyst covers the provision of first line functional fixes and configuration within the core Oracle ERP e-Business Enterprise Suite, maintaining elements of HR and Financial modules, managing the resolution of issues, and dealing with requests for information and / or advice raised by users of the systems and services we support.

    Key responsibilities will include :

  • Prioritise and diagnose incidents within timescale according to agreed procedures in our Oracle systems whilst ensuring that an audit trail is created
  • Support Systems Support Analysts / line management with investigations of causes of incidents and seek resolution
  • Understand procedures with more complex issues to seek advice and guidance, or transfer issues / configuration to the D&I support teams
  • Work with Oracle on Service Requests to resolve problems or seek advice on changing functionality; manage on behalf of Support / Functional Support Analysts as directed
  • Take ownership to ensure relevant parties are communicated with on progress of incidents and problem resolutions following ITIL best practice under own initiative or as directed by Systems Support Analyst
  • Prevent system deterioration arising from bad practices or processes, providing advice on system functional use as required
  • Build and maintain effective working relationships with internal colleagues, customers, and third-party suppliers
  • Work on and provide technical support for projects as and when required
  • Who are we looking for?

    Essential :

  • Experience of liaising positively with clients / customers in a professional manner with the ability to build and maintain relationships with key stakeholders
  • IT literate with experience of MS Office Suite and ERP applications
  • Can demonstrate problem-solving capabilities
  • Pro-active and able to work without detailed supervision, multi-task and to prioritise effectively
  • Experience of collaborating with business colleagues to achieve a common objective
  • Can demonstrate active listening skills
  • Adopts and displays UK SBS core Values and Behaviours
  • Desirable :

  • Experience of working in a multi-site shared services environment
  • Previous customer service experience supporting HR and Financial systems or equivalent
  • Capability to create and / or work from technical documentation
  • Customer Services experience within an IT managed services function
  • Experience of working on implementation projects
  • Who are we?

    UK Shared Business Services Ltd (UK SBS) is owned by the Department for Business, Energy, and Industrial Strategy (BEIS) and UK Research and Innovation (UKRI).

    It is a government shared service provider with one of the widest ranges of service provision within the UK public sector.

    We provide administrative and professional services to six public sector partners across Finance, HR and Payroll, Information Technology (IT), and Procurement.

    We aim to become a very different organisation over the next few years. Together with our partners, we will transform the end-to-end way we work together enabled by new system programmes to embrace modern digital technology and techniques.

    Sound interesting?

    The closing date for this role is Monday 8th August.

    Additional Information

  • Organisation : UK Shared Business Services Ltd (UKSBS)
  • Contract Type : Open Ended
  • Minimum Salary : Pound Sterling (GBP) 23,425
  • Hours : Full-time / Part-time
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