The day job
Are you a natural leader? Do you enjoy mentoring and coaching others?
We are currently looking for not one but three Assessment Centre Managers to join our team in London. You will be the single point of accountability for delivery of volume, quality, and service level performance targets of our Assessment Centres (AC).
Your role is responsible for leadership and oversight of AC operations, including assessments, quality assurance, customer service, candidate management, health & safety and admin activities.
Make sure that the volumes, quality, and service levels are delivered
Encouraging open and transparent communication style with the team
Investigate and resolve candidate complaints and raise serious complaints as the need arises
Communicate any changes in assessment policies and procedures
Manage and schedule own work and the work of others to contractually agreed timescales, quality and service levels
Identify and implement improvements
Maintain and update procedural documentation
Stay in sync with regulatory and Corporate requirements
Collate, produce and analyse performance and management information reports, providing insight and opportunities for value adding services
Empower, lead and develop the team to enable effective and consistent delivery of face-to-face or online resourcing services
Ensure that contractually agreed processes, standards, timescales and quality requirements are adhered to
Contribute to the external and internal quality assurance activities
Supporting the quality assurance process within assessment centres
Adopts an approach to train, coach and mentor team members ensuring they have the knowledge, skills and tools to deliver the service
Build and maintain great relationships with a range of partners, SSCL staff and candidates
Skills and experience :
You need to have :
Motivational leadership within organisational change with effective outcomes
Previous selection and assessment experience, or experience in events with sophisticated logistical demands.
Experience in delivering high volume and face to face and or online services to time and quality standards
Adopts a coaching and mentoring approach with quantifiable success growing individuals
Displays excellent interpersonal Skills
Ability to prioritise and motivate the team to deliver work to deadlines and a high standard
Work independently with minimal direction
Attention to detail and excellent record keeping
Ability to make and communicate difficult decisions and messages
A dedication to continuous professional development
Strong organisational skills
IT Skills : Excel, Word, Powerpoint and CMS systems
It would be great if you had :
Professional QCF assessor qualifications, or alternatively, the equivalent national NVQ assessor awards
If you are interested in this role but notsure if your skills and experience are exactly what we’re looking for, pleasedo apply, we’d love to hear from you!
Employment Type : Full Time, Permanent
Location : London
Security Clearance Level NPPV2
Internal Recruiter : Charlotte
Salary : £29,500
Benefits : 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements.
So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.