Up to £22.000 per annum (Based on Experience)
Role Purpose :
The role has accountability for delivering sales plan by being commercially driven. Leading and managing a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling;
ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.
Key accountabilities :
Identify commercial opportunities to achieve sales plan and KPIs.
Lead, motivate and inspire the team to deliver high levels of customer service, merchandising and replenishment.
Manage / drive and develop the team to take an active role in supporting the store both on the shop floor and within our stock processing areas.
To recruit, train and develop team members in accordance with needs of role and for the future.
Manage staffing levels, and deliver robust workforce plans within worked hours budget - ensuring flexibility.
Resolve complaints and queries effectively face to face and via telephone.
To be commercial and compliant with all merchandising product placement and promotions in store.
Ensure compliance with company policies and procedures and manage team accordingly.
Develop a one team approach with Brand Partners engaging them with the Brand and supporting the
development of their business.
Drive the team to minimise stock loss and adhere to security procedures.
To ensure all Health & Safety policies are followed.
Undertake all activities in relation to Duty Management.
Drive the Multi Skilled team activities in the absence of Service Manager(Internal) / Multi Skilled
Supervisor as required by General / Store Manager.
Undertake call out duties as and when required.
Skills and experience :
Must have :
Leading a sales and service focused team.
Experience of achieving sales targets and KPIS.
Astute commercial skills with an ability to identify sales opportunities.
A track record of recruiting, developing and retaining team that deliver excellent customer service.
Ability to plan, implement and work pace to achieve deadlines.
Ability to build effective relationships with inside the business and with third parties.
Ability to communicate effectively and vary their leadership style to suit the situation and the individual, enabling them to influence and work collaboratively at all levels.
Key Performance Indicators
Operational KPIs- Compliance with business procedures