Client Insights Manager
Cision Group Limited
London, London
14d ago

Description

Client Insights Manager - Media Analysis

Would you thrive in a fast-paced environment, working alongside thought leaders in the world of media analysis? Do you enjoy making sense of complex data, harnessing the power of earned media to draw out actionable insights?

As a Client Insights Manager within Cision’s Media Analysis department you will be at the forefront of the global media explosion and will be pivotal in helping organisations make sense of the new media and communication landscape.

Partnering with clients to ascertain their needs and requirements, you will work collaboratively to distil these down into bespoke solutions to help them shape their media strategy, answer vital business questions and make considered data driven decisions.

A natural leader, you will also guide and support your team of analysts, ensuring that they reach their full potential at Cision whilst taking responsibility for upholding our exceptional quality standards.

In addition, you will work closely with the Relationship Management division to ensure that any opportunities for up- or cross-

selling are identified are pursued.

Key accountabilities for this role include :

  • Building strong relationships with clients and liaising with them to understand and define their media analysis requirements and priorities
  • Designing and communicating a plan to deliver the client brief within pre-agreed timeframes
  • Working closely with both internal and external teams to ensure client satisfaction, and to address and resolve queries.
  • Attending external client meetings to present analysis reports and / or new analysis service proposals.
  • Reporting on quality of client specific analysis components to the Service Delivery Management team, and feeding back to individual team members
  • Line management of assigned Research and Data Analysts, and performing quality control processes to ensure that the highest possible standards are upheld
  • Contributing to the training of more junior team members alongside other managers in the department.
  • We’re looking for conscientious problem solvers who understand the challenges faced by organisations in this complex media age and are adept at finding the narrative within large data sets.

    You should be analytically minded yet flexible with a can-do attitude and a desire to excel. You should be a strategic thinker, able to anticipate problems and plan accordingly.

    With an excellent history in providing accurate and timely business reporting, you should also be able to demonstrate skills in nurturing and growing client relationships.

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