F&B Assistant
Markerstudy Ltd
Tunbridge Wells, Kent, UK
6d ago

Role Purpose :

Under the direction of the Restaurant Manager and Bar Supervisor, to deliver a quality food and beverage service to guests and customers along with fellow staff over a seven day week operation.

Key Responsibilities :

  • Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events
  • Welcome guests in a polite and friendly manner
  • Take and deliver customer orders, consistently demonstrating high levels of customer service
  • Prepare set ups for tables and / or rooms
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Up-sell with latest departmental incentives
  • Ensure compliance of brand standards
  • Strive to achieve departmental targets
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships
  • To adhere to Company processes with regard to Data Protection, Financial Crime and Treating Customers Fairly;
  • Essential Skills :

  • Able to work to agreed departmental standards
  • Well presented & flexible attitude
  • Customer focused and polite manner
  • Experience of working within a team
  • Numerate and familiar with cash, stock rotation & control procedures
  • Desirable Skills :

  • Experience of working in a quality bar operation / catering environment
  • Experience in promotions and increasing sales
  • Basic food hygiene certificate
  • Food service qualification
  • A beverage qualification or in-house training certificate
  • Working knowledge of cellar procedures
  • A beverage qualification or in-house training certificate
  • Working knowledge of cellar procedures
  • Apply
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