Job Description :
The ECAR Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution.
Successful candidates must have team leadership experience and a professional background in the Class Action and Restructuring industry to successfully manage multiple projects and client relationships in a fast-paced environment.
Essential Job Responsibilities
Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
Drives overall client satisfaction through effective coordination and communication of client deliverables;
Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Manager;
Ensures client and project requirements are being met with the highest quality and accuracy by verifying output and communicating routinely with both the client and internal partners;
Consistently delivers proactive communication with clients and immediately addresses or expeditiously escalates issues to Senior Leadership;
Ensures that an up-to-date record of all project tasks and deliverables is maintained throughout the course of the project;
Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
Provides training and mentoring to new hires and current employees;
Instills confidence with the client and serves as a primary public face of Epiq’s service delivery offering. #LI-BK1