Global Sales, Administrator EMEA
Wyndham Hotels & Resorts
London, GB
1d ago

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Global Sales, Administrator EMEA

Location : London, GB

London, GB

Property Name : GB Hammersmith Req Id : 6696

Wyndham Hotels & Resorts is now seeking a Global Sales, Administrator EMEA to join our team in Hammersmith, London.


There are two key elements to this position. The first is to provide administrative services predominantly to the EMEA GSO team.

The second, to coordinate / own the Request for Proposal (RFP) process throughout the region on behalf of the team, hotels and clients.

Additional responsibilities include assisting other members of the wider EMEA Sales team on an as required basis’. Plus working directly with both managed and franchised hotel teams to educate, support and deliver opportunity and revenues through WHR systems.

Experience / Certificates / Education

  • Three years administrative or secretarial experience in either a related industry or other fast-growing organization is required.
  • High School diploma or equivalent is required.
  • At least three years experience in Microsoft Word, Excel and PowerPoint is required.
  • Windows Environment and Database Management would be helpful.
  • Knowledge of Request for Proposal (RFP) process at hotel level would be helpful, as well as experience with Lanyon and the CRM tool
  • Project management skills would be very beneficial.
  • Some hotel level administration / co-ordination would be helpful.
  • Fluency in spoken and written English is essential; an additional language would be desirable.
  • Must be able to travel throughout the EMEA region and beyond as required.
  • Abilities / Key Competencies / Skills

    The Global Sales, Administrator EMEA position requires multi-tasking ability at a high level. The ability to prioritize workload and time-

  • sensitive requests is essential. Excellent customer service and administration skills are critical to this position, especially communication skills;
  • written and oral. The position entails service to many customers including franchisees, Sales Directors, internal co-workers, external contacts, the direct line manager and the Senior Leadership Team.

    This position requires the unique ability to operate in a team environment and also work autonomously with minimal supervision.

    Organizational skills are essential as well as a good working knowledge of Microsoft Excel, Word, Outlook and Power Point.

  • Flexibility to adjust to the changing needs of the business, taking on new ideas, initiatives, brands and responsibilities as they present themselves
  • Excellent interpersonal and communication skills to work with people at all levels and from all backgrounds and parts of the world
  • Ability to stay objective and fair when dealing with sensitive internal / external customer situations maintaining constructive working relations
  • Self-starter, exhibiting initiative, confidence, professionalism and good judgment
  • Works with a high level of accountability, results-orientated and dependable
  • Ability to make business decisions with integrity and honesty
  • Complexity

    The level of decision making authority in this role is moderate depending on the task. Most tasks will be either regular ongoing / weekly / monthly etc.

    or should be requested with a full brief. RFP deadlines and content are the responsibility of each Sales Director, as are the communications with the clients regarding acceptances, declines and rate loading of each account.

    The level of autonomy regarding decision making is moderate and as this is an office-based role, autonomy on a day-to -ay basis is minimal.

    The impact of decisions will be the same as those of other members of the team, with also the same level of responsibility.

    This role does not have any supervisory responsibilities attached to it.

    The Global Sales, Administrator EMEA will not just coordinate but own’ the RFP process in the region. They will be required to be the subject matter expert (SME) in the tool used (Lanyon) by the Sales Team, Hotels AND Clients, to be able to educate, train and answer questions on the tool and the process.

    They will manage a number of accounts and will negotiate directly with clients for the best potential agreement, prior to offering this to the hotels for their consideration and participation.

    They will further support the team by providing a variety of administrative services on an as required’ basis.

    Scope / Financial Responsibility

    Although this position does not manage a separate cost centre, it is the responsibility of the Global Sales, Administrator EMEA, to manage their expenses accordingly.

    This person will however have their own individual revenue target and will be responsible for driving revenue to WHR properties from their client portfolio.

    This person will hold a level of influence amongst existing and potential clients as well as in the managed and franchisee community and will act as an ambassador for the company and our brands as we expand our visibility in the EMEA region.

    Organizational Relationships

    The incumbent will be based in our office in London, UK and will report directly to the Senior Director Global Sales EMEA.


    Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

    Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio distinguished by our leading economy and midscale brands delivers just that.

    We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

    Job Location : 5 Hammersmith Grove, Hammersmith, London W14 W6

    Employment Status : Full-time

    Employment Disclaimer

    In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

    What we expect from you

  • Bring your best every day
  • Put our guests first
  • Strive to exceed expectations in all you do
  • What you can expect from us

  • Best-in-class training and career development
  • Supportive and engaged team
  • Fast paced fun environment
  • Apply
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