Capita is the UK’s premier provider of Business Process Management and Integrated Professional Support Service Solutions.
Capita has over 70,000 staff and revenue in 2018 of £4,234.6m across 400 sites in the UK and off-shore in South Africa, India, Germany and Poland.
Capita works across a range of sectors, handling over 100 million customer contacts a year on behalf of some of the world’s largest private companies and public sector organisations.
Capita offers all our clients the benefits of a truly multichannel approach, robust support functions, and over 40 years’ experience in the outsourcing and professional services industry.
Capita is currently simplifying its businesses as part of a 5-year transformation by focusing on key growth markets, realigning its organisational structure to mirror these markets and becoming technology enabled.
It is an exciting time to join Capita’s internal audit team which is going through its own transformation to become a more agile and collaborative function which can proactively support Capita’s ambitious strategy.
About Capita’s Internal Audit TEAM
The overall objective of the Internal Audit team is to provide independent assurance to the Group Executive Risk Committee and the Group Audit & Risk Committee that Capita’s risk management, governance and internal control processes are well designed and operating effectively.
The Internal Audit team work in partnership with the business to provide an internal audit service that is agile, collaborative and insightful so that internal audit is an integral part of helping Capita deliver on its purpose to deliver better outcomes.
Capita has an internal audit team, which provides internal audit services to all entities within the group, of 15 people.
This team is enhanced through co-source contracts with PwC and Deloitte bringing the size of the team to circa 30 people.
The internal audit team is led by the Chief Internal Auditor with a direct reporting line into the Group Audit & Risk Committee.
Delivery of the internal audit plan
The Chief Internal Auditor is supported by two Heads of Audit who will be allocated Divisions and / or group functions for which they will be responsible.
The Heads of Internal Audit will be responsible for all aspects of the internal audit service for those Divisions / functions which includes :
Provide support and advice to Divisional and / or Functional SMTs and Business Units as required; and
Identifying and escalating risks and issues within the Division and / or Function to the Chief Internal Auditor.
Leadership of the internal audit team
The Heads of Audit also play an important role in leading the internal audit team including :
Being open to, and leading on, change initiatives within the internal audit team; and
Clearly and actively role modeling the Capita Values and complying with Capita’s Policies.
Heads of Audit will be responsible for the quality of the internal audit service provided to the Divisions and / or Functions and will be expected to provide the internal audit service in line with the Capita internal audit methodology and International Internal Audit (IIA) standards.
Importantly, quality goes beyond methodology and compliance and encompasses WHAT the internal audit service does and HOW is does it.
Key considerations on WHAT include whether the plan provides assurance over the key risks and whether individual reviews have considered and addressed the right systems, processes and controls.
Key elements of HOW include working in collaboration with management whilst maintaining independence, being agile and flexible to business needs, providing insight to management, responding positively to feedback from the business, role modeling the Capita Values and leading the internal audit team a positive way.
Personal Skills and Key Competencies
The Heads of Audit will be required to demonstrate :
Able to work and communicate at a strategic level, but an awareness, instinct and ability to press for detail, and understand issues at an appropriate level of depth, and identify root causes; and
Support the development of a strong and a highly capable internal audit team that is seen as highly competent across the organisation.
Recognised professional or audit qualification i.e. ACA, ACCA or CIIA equivalents
1o+ years of experience in a professional services or internal audit role
Experience in leading an internal audit team of 5+ people
Experience leading a broad portfolio of audit work including strategic, financial, operational and IT related audits in a complex group structure
Strong leadership skills
Proven ability to building relationships at c-suite level being able to both support and challenge senior business leaders
Experience working with customer focused service organisations in an internal audit or equivalent role
Track record of support and / or leading on the transformation of internal audit
Knowledge of, and experience with, financial services organisations
Experience of successfully working with co-source providers
Location and Travel
The role is based at Capita’s group headquarters in London.
Travel will be required within the UK to other Capita sites. Limited requirements for international travel.