We are looking for talented individuals who are enthusiastic and have a keen interest in Safer Gambling, Anti Money Laundering, Affordability, and compliance within the gambling space.
The successful candidates will demonstrate good organisational, communication, and analytical skill sets, empathy and compassion, alongside effective questioning.
They will be able to deal with issues independently and as part of a team even when working under pressure with tight deadlines.
The primary role of the position is reviewing member accounts and activities for makers of harm and concern, conducting appropriate member risk management, and reaching out to complete intervention contacts directly with members who present a high level of concern.
Day Shifts currently range between 08 : 00 and 22 : 00 UK time covering a 7-day rota.
Playing a pivotal role in identifying potential risk to members through account reviewing and affordability trigger work streams, taking the decision to act when identifying markers of harm and behaviour changes.
Use a variety of investigative methods to find and identify member source of funds and to assess the risk and propensity of member activities.
Effective navigation and management of our back-office tools and alerts to complete a variety of safer gambling and AML reviews in an effective way to provide a smooth customer journey.
Verification of source of funds and source of wealth documentation and accessing risk of members spend and affordability.
Completing outbound / inbound contacts with our members via phone, Email and at times Live Chat.
Perform direct and discreet background enquires information on new and existing members through a variety of research and investigation techniques.
Adherence to Player Protection policies and processes, assessment of how and when to interact including recording, reviewing and rationale for decisions made.
Keeping accurate records of your observations, interactions and actions; using your judgement to decide when follow-up contact would be most effective.
Key Skills / Experience
Strong investigation, risk analysis, assessment, and decision-making skills.
Strong organisational and prioritisation skills.
Previous Responsibility Gambling, AML, KYC or Due Diligence experience in the gambling and / or finance sector would be preferred but not essential.
Adaptability to changing procedures and flexibility to ways of working.
Effective communication skills both written and verbal.
Ability to multi-task and deliver to a tight deadline and remain calm under pressure.
Enjoy working in a fast-paced and demanding environment.
Strong interpersonal skills and ability to work with people at all levels across all functions.
Good attention to details and accuracy within work.
Ability to work both independently and as part of a wider team.
English speaking is essential due to UK customer base.
What can we offer?
Hybrid working for all staff with flexible working opportunities
Childcare Voucher scheme
Private Healthcare scheme
Free on-site parking
Enhanced Maternity / Paternity / Adoption pay
Ride to Work Scheme
Virgin Tribe access to exclusive Virgin offers and experiences
Life Assurance (3x salary)
Contributory Pension Plan