Customer Services Representative
Lantern Debt Recovery Services
York, England, GB
5d ago
source : GOV.UK

Ask yourself :

  • Do I want to work in a friendly and ethical company?
  • Is developing my career and being rewarded for my efforts important to me?
  • Would I like to be recognised for my hard work and contributions?
  • Do I want to support vulnerable customers to find financial freedom?
  • Would I like to work for a small company with a Big Heart, with strong values?
  • If your answer to the above is Yes, then come and join Lantern!


    Lantern specialise in purchasing and recovering debt in a fair and compliant way. Our customers trust us and they frequently tell us so.

    We have grown substantially in recent years, winning many awards and more recently being awarded Investor in Customers Gold Accreditation.

    With significant investment we’re growing and creating new opportunities for talented people to join us. If you’d like to know more about us visit our website - / corporate


  • A really competitive salary starting at £18,945 rising to £20,774 (after
  • successful completion of probation / training period)

  • Flexible hours - 39 hours per week, Monday-Friday between 8am-7pm, 1 in 3
  • Saturdays 9am-2pm

  • Free Parking
  • Office located near main bus and train links
  • Great team environment with fun days and charity days
  • Excellent Career progression opportunities
  • Great induction and Academy Training to help you succeed
  • Monthly Bonus earnings potential of 25% of salary (1 / 12th)
  • Up to 5% employer contribution to your pension plan
  • Generous Healthcare and Wellbeing Cash Plan which offer discounts on physiotherapy, counselling, holistic treatments, dietary and exercise plans, gym discounts;
  • Access to our free Employee Assistance Program
  • Monthly Employee Wellness Initiatives
  • 23 days holiday (Rising to 25 days with length of service) + No Bank Holiday working
  • Fee-Free Financial Advice, including pensions, insurances, savings and financial planning;
  • Long Service Incentive scheme
  • Cycle to work scheme
  • Other benefits associated with forward thinking companies, including really
  • great recognition schemes

  • A newly refurbished office environment with modern facilities because where
  • you work is just as important as what you do including table tennis and

    monthly fruit deliveries and free hot drinks

    And if that wasn’t enough! We also have :

  • Free fruit every week
  • Dress down ALL WEEK
  • Free tea and coffee in a welcoming, fun and friendly canteen with board
  • games, TV and table tennis

  • Regular fundraising events with prizes and incentives all for charity we put
  • those who need help at the heart of everything we do

  • Social events including lunch and learns, Wednesday Walking Group,
  • Invitations to our Summer and Christmas Parties

  • Gifts from the CEO including Easter Eggs and Advent Calendars

    As a Lantern Customer Service Representative, you’ll support our customers achieve a suitable sustainable solution to their outstanding debt balance.

  • Communicating with customers through both our voice and digital channels
  • Talking with customers using effective questioning and listening skills whilst
  • demonstrating empathy and care and all the while finding a sustainable

    solution for them

  • Treating customers fairly and appreciating them at the heart of all that you do
  • Recognising vulnerable circumstances and ensuring that the correct outcome
  • is achieved for the customer

  • Making outbound and inbound calls to negotiate appropriate, affordable
  • payment plans to suit customer requirements whilst ensuring you follow

    important compliant, quality and security procedures.

  • Demonstrating control and decisiveness in challenging situations
  • Being a strong team player who can build lasting relationships with colleagues

  • You’ll ideally have gained some experience dealing with vulnerable customers
  • You may have worked in a financial services company
  • You will have empathy and understand quickly the customer’s needs and what
  • they are telling you

  • You will demonstrate our values putting the customer first and being there for
  • your colleagues

  • You’ll ideally have some experience within a contact centre environment would
  • be favourable

  • You’ll demonstrate good problem-solving skills and be able to work to
  • achievable targets

  • You will be kind, supportive and confident when speaking with customers and
  • understand KPIs in a competitive environment

  • You will have strong numerical, verbal and IT skills (MS Office applications
  • Word / PowerPoint / Excel and outlook)


  • Please send an email with your CV to careers and tell us why
  • you want to join Lantern

  • We’ll look forward to you joining our team.
  • Due to the nature of our business, any offer of employment will be subject to satisfactory background checks (DBS Basic, Employment Credit file check and internal check of our customer database).

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