Ask yourself :
Do I want to work in a friendly and ethical company?
Is developing my career and being rewarded for my efforts important to me?
Would I like to be recognised for my hard work and contributions?
Do I want to support vulnerable customers to find financial freedom?
Would I like to work for a small company with a Big Heart, with strong values?
If your answer to the above is Yes, then come and join Lantern!
WHO ARE WE
Lantern specialise in purchasing and recovering debt in a fair and compliant way. Our customers trust us and they frequently tell us so.
We have grown substantially in recent years, winning many awards and more recently being awarded Investor in Customers Gold Accreditation.
With significant investment we’re growing and creating new opportunities for talented people to join us. If you’d like to know more about us visit our website - lanternuk.com / corporate
WHAT WE CAN OFFER YOU
A really competitive salary starting at £18,945 rising to £20,774 (after
successful completion of probation / training period)
Flexible hours - 39 hours per week, Monday-Friday between 8am-7pm, 1 in 3
Office located near main bus and train links
Great team environment with fun days and charity days
Excellent Career progression opportunities
Great induction and Academy Training to help you succeed
Monthly Bonus earnings potential of 25% of salary (1 / 12th)
Up to 5% employer contribution to your pension plan
Generous Healthcare and Wellbeing Cash Plan which offer discounts on physiotherapy, counselling, holistic treatments, dietary and exercise plans, gym discounts;
Access to our free Employee Assistance Program
Monthly Employee Wellness Initiatives
23 days holiday (Rising to 25 days with length of service) + No Bank Holiday working
Fee-Free Financial Advice, including pensions, insurances, savings and financial planning;
Long Service Incentive scheme
Cycle to work scheme
Other benefits associated with forward thinking companies, including really
great recognition schemes
A newly refurbished office environment with modern facilities because where
you work is just as important as what you do including table tennis and
monthly fruit deliveries and free hot drinks
And if that wasn’t enough! We also have :
Free fruit every week
Dress down ALL WEEK
Free tea and coffee in a welcoming, fun and friendly canteen with board
games, TV and table tennis
Regular fundraising events with prizes and incentives all for charity we put
those who need help at the heart of everything we do
Social events including lunch and learns, Wednesday Walking Group,
Invitations to our Summer and Christmas Parties
Gifts from the CEO including Easter Eggs and Advent Calendars
ABOUT THE ROLE
As a Lantern Customer Service Representative, you’ll support our customers achieve a suitable sustainable solution to their outstanding debt balance.
Communicating with customers through both our voice and digital channels
Talking with customers using effective questioning and listening skills whilst
demonstrating empathy and care and all the while finding a sustainable
solution for them
Treating customers fairly and appreciating them at the heart of all that you do
Recognising vulnerable circumstances and ensuring that the correct outcome
is achieved for the customer
Making outbound and inbound calls to negotiate appropriate, affordable
payment plans to suit customer requirements whilst ensuring you follow
important compliant, quality and security procedures.
Demonstrating control and decisiveness in challenging situations
Being a strong team player who can build lasting relationships with colleagues
You’ll ideally have gained some experience dealing with vulnerable customers
You may have worked in a financial services company
You will have empathy and understand quickly the customer’s needs and what
they are telling you
You will demonstrate our values putting the customer first and being there for
You’ll ideally have some experience within a contact centre environment would
You’ll demonstrate good problem-solving skills and be able to work to
You will be kind, supportive and confident when speaking with customers and
understand KPIs in a competitive environment
You will have strong numerical, verbal and IT skills (MS Office applications
Word / PowerPoint / Excel and outlook)
Please send an email with your CV to careers lanternuk.com and tell us why
you want to join Lantern
We’ll look forward to you joining our team.
Due to the nature of our business, any offer of employment will be subject to satisfactory background checks (DBS Basic, Employment Credit file check and internal check of our customer database).