Customer Service Advisor - Product Genius
Watford, GB
19d ago

About the position

The successful candidate for our Product Genius vacancy will be entered into a training programme that involves in-house learning, product use and manufacturer led training.

The successful candidate will have previous experience in a customer service role and show the ability to work well in a team.

You will be welcomed into a friendly team and have the opportunity to work with an exciting product. A large part of the Product Genius position involves :

  • Maintaining in-depth, specialist knowledge of the BMW and MINI products
  • Aim to create a new retail experience for our customers
  • Handing over vehicles to customers and explaining all the product features
  • Supporting the sales team when required
  • Providing individual technical support to all departments
  • Passing on knowledge to the sales team by holding coaching sessions on new technologies
  • Providing exceptional customer service that leads to customer loyalty and referrals.
  • Maintaining good housekeeping standards and orderly administration of your work.
  • About our requirements

    We expect you to demonstrate some skills that will prove very beneficial in the position, including :

  • Customer awareness.
  • Negotiation and communication skills.
  • Ability to meet deadlines and work under pressure.
  • Full driving licence.
  • About us

    The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil.

    Group 1 Automotive is the 10th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.

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