Team Lead
Luton, UK
2d ago

Team Lead

Luton, UK Req #4058 Saturday, May 7, 2022

Position Description :

Crew Accommodations Team Lead at FLEETCOR is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients.

The Hotel & Travel Consultant will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors.

In addition, the Hotel & Travel Consultant will liaise with other departments to ensure a swift and consistent resolution.

Qualifications :

To perform the job successfully, the individual should demonstrate the following :

  • Take a lead on a specific client rather than like a supervisor who would be looking for all the clients.
  • Will also require the candidates to work 5 on 2 off to cover 5 days a week 9 hour shift not including breaks
  • Crewrez / fully trained and responsible for a dedicated team. Crewconnect, Rezconnect training will be given
  • Able to cover shift call outs and Holiday cover
  • Working flexibly days and Nights when required to cover
  • Able to help with investigations / walks and other tasks as needed
  • Building a relationship with AM / clients to help operation tasks. Requirements :
  • High School Diploma or higher qualification is required with one years' experience of hotel / travel industry experience is necessary.
  • Fluent in English and preferably at least one more language (Italian, German, French, Spanish, Japanese, Portuguese, Arabic, Greek, Turkish, Mandarin)
  • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Additional Requirements :

  • The schedule for this role will be a five day on, two off per week, working 40 hours per week.

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