Senior IT Service Manager
fco careers
Hanslope, GB
4d ago

Technology at FCO Services is at the absolute cutting edge. It has to be. Government-level customers, including the Foreign & Commonwealth Office, look to us to keep their information and assets secure in a constantly changing world.

To make that possible, we need to continue setting the global standard for secure technology, whether it’s in infrastructures or cloud technology, big data or cyber security.

You can help us meet the needs of our growing business, by providing a crucial interface between FCO Services and our customers.

Solve issues on projects of national importanceWorking closely with other members of one of our Government Relationship teams, you’ll make sure the IT services we provide our customers meet all agreed KPIs and are as smooth and efficient as possible.

IT management is a key focus of the role, as you provide the first point of escalation for customers on critical, high-profile projects whenever any service issues arise.

To be successful, you will need to build key relationships across FCO Services, with product owners, service desk professionals and other technical experts behind the scenes.

And, of course, you’ll need to shape and manage our relationships with customers as well, identifying growth opportunities and driving service improvements wherever you can.

Make your influence felt inside and outside the businessThe extensive business management experience you bring to this role will enable you to play a pivotal role in our customer relationships.

Internally, you will be able to inject real energy into the team, ensuring technical colleagues continue to deliver the highest level of service.

Externally, you will draw on your excellent IT and relationship management skills to keep customers happy at all times.A key part of the role will be to act as translator between technical teams and non-

technical customers. So you will need a thorough understanding of IT products and processes, and will ideally have an ITIL v3 qualification as well.

Other areas of expertise we’re looking for including financial management, strategic planning and risk. And enjoy greater rewards, professionally and personallyThis role puts you right at the heart of government secure IT, and enables you to work on exciting, high-

profile projects with senior people across FCO Services and our customer businesses. Then there’s all the benefits we offer, whether it’s the perks and pension that come with a Civil Service career, or our excellent support for work-

life balance, including flexible working and an onsite OFSTED-registered nursery. In short? It’s your job, bigger. All our employees have to be security cleared so you will need to undergo a vetting process before joining.

Hanslope Park based posts attract a Location Allowance of £1,750 per annum.FCO Services are regulated by the Civil Service Commission.

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