Night Shift - Live Chat Customer Service Advisor
THG
Rudheath, England, United Kingdom
17h ago

Description

Night Shift - Customer Service Advisor

The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions.

Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable.

Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences with our unique end-to-end approach to ecommerce, our THG Ingenuity enables brands to grow at scale while driving unrivalled value and continuous performance.

Our culture celebrates original thinkers, tech pioneers and skilled technologists. Our global success relies on more than 7,000 people and the fusion of skills, talent and ambition they bring from all around the world.

Be supported by our in-house THG Medical & Wellbeing teams to keep you at your best.

We want you to reach your potential and we’ll do everything we can to help you get there. We’ll give you the freedom to manage your own professional development as well as the tools, advice and support you need to succeed.

As a global powerhouse, pushing limits, breaking boundaries and making an impact is the norm. At THG, you’ll be part of this and more.

Role Summary :

Night Shift Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.

The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust.

Our websites offer the very latest in beauty, trends from top to toe shoes, accessories, designer clothing collections, alongside a catalogue of brands such as ESPA and mama mio, that offer luxury high end products that are right on the money.

Consumer sites offer the best in home entertainment to funky gifts, gadgets and collectables with brands such as Zavvi and IWOOT.

Requirements

  • Resolving customer queries via Telephone and Email channels
  • Working to department targets
  • Maintaining a high level of quality on each call or contact
  • Striving for first time resolution
  • Building customer relationships
  • Understanding customer needs and providing suitable resolution
  • Benefits

  • Competitive salary
  • Experience in working in a fast-paced department
  • Career & ongoing development opportunities
  • Staff discounts on all THG brands
  • Company Bonus entitlement
  • Sales Commission bonus (role dependent)
  • Onsite doctor / barber
  • Onsite Physiotherapist
  • Location : Northwich, CW9 7RA

    Hours : 37.5 hours per week ( 10pm- 6am Sunday- Friday morning )

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