Care Monitoring Officer - Motherwell
Salary £18,525 per annum plus on call allowances
The role of the Care Monitoring Officer is crucial to ensuring the smooth running of the branch.
The main purpose of this role is to monitor and reconcile all care call data on a daily basis, using our in-house IT monitoring systems.
Recording, reporting and analysing the data in line with policies and procedures in place. The role also requires a person who can carry out numerous admin tasks in a busy office to ensure the administration activities within the branch run smoothly.
Treating everyone with courtesy and ensuring all are addressed in a professional manner, and adhering to confidentiality in line with the company policy.
You should be sensitive and responsive to race, culture, age, gender, sexuality of everyone we provide a service to and your colleagues.
All duties must be carried out to encompass the Scottish Social Services Council; Codes of Practice and Care Inspectorate (CI) Guidelines.
It is paramount that any function of the post is carried out in a manner that offers our clients / your colleagues’ choice, dignity and privacy and is respectful of individuality.
You will be required to : (although this list is not exhaustive)
Managing & reconciling all care call data daily using in-house systems. Recording, reporting and assisting with analysing data.
Assisting with the organisation and allocation of home care worker rotas on a daily and weekly basis on the electronic system, ensuring this is communicated to relevant employees, and people we provide a service to.
Answering & transferring telephone calls (including taking & recording accurate messages)
Attending to visitors and assisting other staff in the organisation with their enquiries.
Liaising with other agencies professionally as necessary and in a manner which enhances the company reputation.
Responsible for providing and being part of an on-call system on a rota basis.
Write letters, reports and minutes using Microsoft Word / Excel / Office packages & process branch mail (incoming and outgoing)
Filing confidential documents relating to service users and care workers.
Report concerns to line management where appropriate.
Carry out any other duties that may be deemed necessary and appropriate by management in accordance to company requirements.
Personal requirements :
Able to work methodically, accurately and neatly Essential
Able to adapt between working on own initiative to working as part of a team Essential
Ability to work to tight deadlines / effective time management Essential
Skills / Qualifications / Experience
Good Communication Skills both verbal & written Essential
Strong Microsoft Office Skills Desirable
Excellent Interpersonal Skills Essential
Strong numeracy Skills Essential
Some experience in social care field / office environment Essential
Experience of CM2000 or similar systems Desirable
The successful candidate must be flexible to meet the shift patterns of the branch and participate in on call demands as required.