Dermalogica is one of the world’s
most respected successful skin care brands. We are all about innovation, commitment and excellence. We now have an exciting opportunity for a Retail Business Account Manager to head up our dynamic team at Bentalls, Kingston.
This role will be offered on a permanent full-time contract.
Our Retail Business Account Managers are committed to supervising and supporting the daily operations within the location, whilst reporting into the Regional Manager and store management.
With a strong emphasis on offering superb levels of customer service and representing the brand at all times, along with your team, you will offer professional treatments and expert skin care advice to customers.
The responsibilities of the Retail Business Account Manager :
Perform all treatments, face mapping, Skin Solver and skin bar procedures regularly.
Consistently achieve above average retail sales figures by performing an effective Face Mappin and Skin Solver procedure at skin bar and lead by example to drive and motivate your team.
Supervises the location staff to ensure your team are punctual, achieving daily concept targets and resolving daily staff challenges.
Complete daily operating procedures as required; - opening and closing procedures, operate the till, confident with all stock procedures, retail products confidently, keep retail shelves stocked.
Create and work to monthly plans to grow and develop your business and team.
Drive the occupancy of your treatment room business and increase treatment revenue.
Lead and carryout daily activity such as traffic stopping / store walking and on counter events with your team to create theatre and fun on counter.
Oversee staff rota, accommodate annual leave and manage sickness.
Conduct Mentoring sessions with individual staff members on a regular basis and ensure each staff member is progressing and developing within their role
Our ideal Retail Business Account Manager will have the following :
A minimum recognised beauty therapy qualification (NVQ level 3 or 2 equivalent) to include electrical modalities
Previous experience of managing a team
Be extremely extrovert, creative and self-motivated
Be able to work flexible hours including evenings & weekends
Have a passion for retailing
Have a positive and up beat attitude with a real 'lead from the front' mentality
Love communicating and socialising with a wide range of visitors
Ability to deal with people at all levels confidently and professionally
We will provide training of the highest level at our fabulous Training School, a generous remuneration package including commission, a free monthly product allocation, private healthcare and pension contribution, as well as 20 days paid holiday.
To apply for the role of Retail Business Account Manager please submit your CV via the APPLY button.
Please note that all applications MUST have a level 3 or 2 Beauty Therapy qualification that include facial electrical. We are unable to take candidates through who do not have this already.