Customer Service Coordinator (Little Chalfont, UK)
Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health.
Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients.
With associates across 40 countries, Cytiva is a place where every day is a learning opportunity so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
We are looking for a Customer Service Coordinator to work with our expert Customer Service / Order Management team. Do you have a passion for Customer Service / Order Management?
Then we would love to hear from you.
What you’ll do
We are seeking a Customer Care Coordinator to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to resolution and order entry, and you’ll deliver increased customer satisfaction through exceptional customer care.
Build close relationships with customers and commercial partners and respond To queries in a timely and professional manner.
Accurately process order entries to deliver to customer expectations.
Proactively handle backlogs, replacements, and free of charge shipments.
Follow shipment and installation to ensure revenue collection occurs on time.
Communicate with appropriate individuals throughout.
Who you are
Possess excellent communication and customer service skills.
Highly organized and able to prioritize workload.
Problem solver who takes initiative and has a strong attention to detail.
Have previous client and customer service experience.
Thrive in a busy customer service environment.
Flexible and collaborative team member.
Fluent in English, German (written and verbal).
When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win.
As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.