Technical Account Manager
Standard Engineering Property
Stockton-on-Tees, UK
5d ago

We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs.

You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and Requirements to a non-technical audience.

You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Responsibilities

Provide technical support for customers to support pre-sales and post-sales processes

Address all product-related queries on time

Train customers to use products effectively

Provide developers with customers’ feedback to help identify potential new features or products

Report on product performance

Identify solutions to reduce support costs

Analyze customers’ needs and suggest upgrades or additional features to meet their Requirements

Liaise with the sales department to win new business and increase sales

Establish best practices

Keep track of sales performance metrics

Requirements

Proven work experience as a Technical account manager

Solid technical background with hands on experience in digital technologies

Familiarity with software and front-end development

An ability to gasp customers’ needs and suggest timely solutions

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

GBP 43000 to 48000 per year

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