As part of the Application Support team your role will be to support out installed customer base by delivering system upgrades, modifications and other services which ensure the operational and maintenance needs of our customers are met or exceeded.
Customer Support - assist customers in the resolution of Emerson Process Management product service and application problems, Where necessary initiate and coordinate support from the Emerson Global Support Centre
Sales Support - assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service
Proactively identify Service / Product opportunities and assist the pursuit
Assist in preparation of support literature for Sales opportunities
Working Environment - be flexible to work throughout the British Isles, offshore or abroad and work unsociable hours including weekends to support customers
Safety Systems - carry out work on Safety Instrumented Systems (SIS) to Emerson procedures
Project Execution - develop and implement product / system configuration changes at site to meet customer requirements
Customer Training - Provide on-site customer training in the application, service and operation of Emerson Process Management products
Technical Consultation - Provide technical consultation and site engineering services for our installed base customers, assisting in optimizing their control & instrumentation systems and utilizing the full functionality of their Emerson product
Project Control Fully understand site work : as detailed in upgrades, site modifications and enhanced service projects in support of Emerson Process Management installed base customers
Develop and deliver enhanced services which support our installed base customers to reduce operational risk and maintenance cost
Project Management - being responsible for the managing and the delivery of a solution to the customer from the URS quotation Engineering Commissioning Site Support
Field Engineering Support - Field Service Engineering Team technical support assistance working with the GSC and Austin Advance Services Team when required
Ethics - Adhere to Emerson Process Managements ethical values at all times
Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.
HNC / Degree in Engineering discipline or equivalent preferred
Extensive knowledge of DeltaV products and good configuration skills
Background in Industrial Control and Instrumentation
Experience of SIS would be an advantage
Experience of a legacy system would be an advantage ( ProvoX & RS3)
Experience with configuring and installing interfaces i.e. OPC, Modbus, Profibus
Experience in developing Project documentation and processes i.e. URS, DDS, FDS
Excellent communication skills
Network and OS experience with Windows 7 or XP / 2003 or 2008 server
Self motivated, proactive and able to manage own time against a fixed budget
Occasional short duration visits to offshore installations is a requirement of the role and there would be a requirement to pass and maintain medical and offshore training
Site experience preferred
Ensures AccountabiiltyDirects others
Plans and AlignsManages ComplexityDrives Results
Instills TrustNimble Learning
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.