Customer Service Intern
Inspiring Interns
London, England
8d ago

Information on the company

Our client is an on-demand home maintenance service. They help people with their home repairs by providing instant and convenient access to their vetted network of engineers via live chat and video call who can provide remote advice and competitively priced quotes on all types of home repairs.

This is a two-month internship with potential to go permanent in month 3 paying £1,200 per month.

How you can expect to spend your day :

  • Our client is looking for someone to join the team to help with the wave of demand and excitement in their new service
  • You will be on the front-line helping customers from the point of entering the service with an issue all the way through to getting their home repairs and DIY resolved
  • Connecting home owners with experienced advisors
  • Responding to email, live chat, social media, and phone contact from customers
  • Participating actively in the Quality Assurance process
  • Supporting product development by feeding back on what customer’s need
  • Helping evolve and refine our Customer Support processes
  • Working alongside inspiring team of technologists, designers, marketers, and ops managers
  • The ideal intern’s personality and qualifications :

  • Positive, ambitious candidate with a strong resolve for working in a customer-facing environment
  • Strong communication & accurate typing skills
  • A desire to help others and lots of natural empathy
  • The ability to build rapport easily and relate to people from all walks of life
  • The ability to remain calm under pressure, be comfortable dealing with an upset homeowner, and can give clear advice to people in difficult situations
  • Flexibility to sometimes to work during evenings and occasional Saturdays
  • Apply
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