M&S Simply Food - Assistant Manager
Medway North, GB
4d ago

Are you currently managing or have managerial experience in a branded retail or catering environment?

  • Permanent full time
  • Group Life Assurance Scheme
  • Company pension
  • Up to 60% off with our Employee and Partner Discount Card Offering you, your partner as well as friends and family discount of some of our brands
  • Additional Discount Card (s) issued with length of service to give to your friends and family
  • You can also earn cash and voucher awards via our Reward and Recognition scheme
  • Development programmes offering employees in all job roles the opportunity to progress their career further
  • The Role

    As a Assistant Department Manager your role is to support the Department Manager to ensure that the whole team are 100% focused on customer service, driving sales, operational standards, ensuring brand compliance is continuously met and to assist with the development of the team to deliver a budgeted profit.

    Responsibilities :

  • Champion customer service and create a culture of service and sales
  • Lead by example by providing a hands-on approach
  • Ensure customers are served in a friendly, professional and efficient manner
  • Handle and resolve customer complaints in line with company procedures
  • Motivate all team members and monitor performance and conduct in line with company procedures
  • Ensure that the company appraisal process is in place and is both effective and constructive for all team members
  • Ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is taken
  • The Assistant Department Manager will be responsible for delivering brand standards at all times
  • Organising all resources efficiently including staff and product lines
  • Maximising sales through effective merchandising and marketing and in line with brand standards
  • Ensure all standards, health and food safety legislative checks are completed and that all necessary remedial action is taken / issues are escalated
  • Manage and achieve stock holding within company targets
  • Monitor the units KPI’s ensuring targets are met
  • Who we're looking for

    The Assistant Department Manager will have enthusiasm to deliver outstanding customer service and retain good customer relations, ideally in a multi-unit environment.

    You will have the ability to lead a team through motivation and engagement, have a flexible approach to working hours / environment and to communicate confidently to all is a key part of this role.

    Person specification :

  • Previous Line Management experience
  • Worked in a branded catering or retail environment at a management level
  • Previous experience of managing performance and following set procedures
  • Willingness to learn and shows initiative
  • Ability to prioritise and work in a busy environment
  • Apply
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