Are you currently managing or have managerial experience in a branded retail or catering environment?
Permanent full time
Group Life Assurance Scheme
Up to 60% off with our Employee and Partner Discount Card Offering you, your partner as well as friends and family discount of some of our brands
Additional Discount Card (s) issued with length of service to give to your friends and family
You can also earn cash and voucher awards via our Reward and Recognition scheme
Development programmes offering employees in all job roles the opportunity to progress their career further
As a Assistant Department Manager your role is to support the Department Manager to ensure that the whole team are 100% focused on customer service, driving sales, operational standards, ensuring brand compliance is continuously met and to assist with the development of the team to deliver a budgeted profit.
Champion customer service and create a culture of service and sales
Lead by example by providing a hands-on approach
Ensure customers are served in a friendly, professional and efficient manner
Handle and resolve customer complaints in line with company procedures
Motivate all team members and monitor performance and conduct in line with company procedures
Ensure that the company appraisal process is in place and is both effective and constructive for all team members
Ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is taken
The Assistant Department Manager will be responsible for delivering brand standards at all times
Organising all resources efficiently including staff and product lines
Maximising sales through effective merchandising and marketing and in line with brand standards
Ensure all standards, health and food safety legislative checks are completed and that all necessary remedial action is taken / issues are escalated
Manage and achieve stock holding within company targets
Monitor the units KPI’s ensuring targets are met
Who we're looking for
The Assistant Department Manager will have enthusiasm to deliver outstanding customer service and retain good customer relations, ideally in a multi-unit environment.
You will have the ability to lead a team through motivation and engagement, have a flexible approach to working hours / environment and to communicate confidently to all is a key part of this role.
Person specification :
Previous Line Management experience
Worked in a branded catering or retail environment at a management level
Previous experience of managing performance and following set procedures
Willingness to learn and shows initiative
Ability to prioritise and work in a busy environment