Night Team Member
IBIS
Bradford, England, United Kingdom
7h ago

Job Description

Ibis Bradford Shipley is looking for a multi skilled team member to join the team.

We are looking to provide around 30 hours per week, £9.20 per hour.

The role includes :

  • Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
  • Anticipates guests' needs and takes them into consideration, handling any guest complaints and / or remarks.
  • Assists as required / requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
  • Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
  • Competent in taking Reservations, upselling where possible to maximise on average room rates.
  • Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
  • Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
  • Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
  • Carries out night audit and daily closure.
  • Responsible for F&B 24 / 7 offering during night time and for breakfast set-up.
  • Ensures all areas public areas are cleaned.
  • Adheres to Accor All Safety cleanliness standards against COVID-19.
  • Works to meet hotel quality and financial targets.
  • Required to attend training sessions by company during day time.
  • Working hours include weekends and public holidays.
  • Work Experience

  • Previous Customer Service Experience.
  • Cash handling experience.
  • Previous Hotel experience in a similar role (Desired).
  • Guest oriented, service minded, and attentive to details.
  • Well organised.
  • Team spirit.
  • Benefits

  • Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
  • Bonus break 2 complimentary stays in our hotels in UK
  • Friends & Family Rates.
  • Pension Scheme.
  • Childcare Voucher Scheme.
  • Cycle to Work Scheme.
  • Eye Test Vouchers.
  • Staff Uniforms Provided.
  • Employee Support through confidential Advice Line 24 / 7.
  • Free meals on duty and uniforms provided
  • Accor F&B Discount at any Accor Hotel Worldwide
  • Accor Development Program
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