TSM Functional Consultant
GlaxoSmithKline plc
London, GB
1d ago

Your Responsibilities :

The Product Expert is accountable for business & technical analysis for products in Commercial Operations area. As part of the persistent product development team or a project team, they are accountable for technical deliverables and ensuring sound architectural setup of products.

The Product Expert will provide technical guidance and advice to Product Owners as part of solutions-fit and options assessment (Viability, Desirability, Feasibility) with a focus on feasibility-

for example can the user-story / problem statement be technically achieved.

They will need technical expertise in the areas specific to the product domain (SD / TPM) they are working on. They will also be accountable for technical artefacts such as systems requirements, solutions design and security & privacy reviews.

They need to deliver solutions to the Commercial Operations product roadmaps that meet the overall strategic direction for GSK and the GSK overall operating model.

Integrated into end-to-end process flows in the SAP template : driving alignment across multiple sites and functions to deliver value to the end customer and GSK.

In addition, they need assist where necessary the Operational support team for Commercial Operations Product (TSM / SD)

  • Technical Configuration / Customization : Work with third party solutions providers and GSK Staff, developers and GSK Core Technology / Platforms to conduct technical configuration / customization of solutions that meet our customers needs and provides a great user experience.
  • Ensures the SAP design is managed and controlled to maintain integrity of the ERP template. Drive synergies across the different modules (SD / TSM / Other C / 4 HANA products) in the Commercial Operations area.

  • Data Protection : Develop a sound knowledge of GSK policies and processes regarding protection of sensitive data
  • Governance & Product Assessment : Take part in technical governance and oversight of product development across a product domain.
  • Support Solutions Architect in the assessment of technology solutions

  • Product Domain : Understand the product domain and GA&D roadmap from a technology perspective but also understand how the technology adds value
  • Quality, Risk & Compliance : Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.
  • g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products

  • Change & Release management : Manage change activity, including Software as a Service delivered change, into the production service in a compliant and efficient manner
  • Integrations : Ensure data passing from upstream systems or providers (i.e. Workday) or to downstream systems (i.e. Global ERP) through integrations is efficient, accurate and secure.
  • This also includes building reporting capabilities that support both operational reporting as well as analytic reporting.

  • Process Improvement : Drive ongoing product and technical improvements adopting a mixture of delivery methodologies where appropriate but focusing on Value to the customers.
  • Technical Product Deliverables : Ensuring completion of technical deliverables as outlined by Product Owner / GRC and ensuring technical aspects of definition of done are achieved.
  • Operational Support : Work on support tickets and escalations providing resolution to break-fix issues, and deployment of operational changes.
  • Demonstrate an ability to resolve complex issues, manage user relationships and delivery. Proactively seek ways to reduce the volume of support work, identifying common / recurring issues, and proposing improvements.

    Basic qualifications :

  • Degree, min. 5 years relevant (e.g. R&D, Commercial, Corporate, GMS) experience in major global Tech organization
  • Track record in successful technical development, solution design, programme and product delivery and service management
  • Experience as a Technical Analyst
  • Experience of working with third parties in the delivery of working products
  • Excellent relationship management, strong influencing and communication skills
  • Deep content knowledge of respective functional area (business operating models, processes & products)
  • Understanding of Agile Software Development, experience in Scrum, Kanban, SAFE desirable
  • Understanding of Emergn VFQ desirable
  • Understanding and fit to GSK Values and Expectations.
  • Deep experience in SAP configuration preferably with SAP certification in respective area of expertise
  • Typically, 3 end-to-end market / site implementation project lifecycles
  • Practical experience of global design and SAP solutions in a Pharmaceutical manufacturing environment
  • Planning and delivering of their own work is required, must be capable of following a detailed plan and reporting metrics, achievements and resolving impediments
  • Work in partnership and drive successful delivery of 3rd Parties, including work off-shore
  • Preferred qualifications :

  • Technical Degree eg Software Engineering, Information Technology, Computer Science
  • Background in SSAP CRM, TPM, BW IP and BW on HANA
  • Why GSK? :

    At GSK we are all inspired by the difference we make and challenge ourselves every day to improve the lives of patients and consumers.

    That’s why we have created an environment where everyone feels valued, able to develop, contribute to our mission and be proud of what we achieve.

    To support you in achieving your role and career ambitions you’ll be given the opportunity to :

    Play an important role in delivering our mission

    Be an essential part of diverse, global team

    Develop others as part of your own professional growth

    Interested in Joining the Team?

    During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies.

    Your information will be treated as confidential and will not be used in any part of the selection process.

    If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391.

    This will help us to understand any modifications we may need to make to support you throughout our selection process.

    The information that you have provided in your cover letter and / or CV will be used to assess your application.

    Thank you for your interest in this opportunity.

    Closing Date : COP 28th June 2019

    Why GSK?

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