Senior Nutritionist
Holland & Barrett Retail Limited
3d ago

The Role

The purpose of this role is to develop, train, motivate and the day to day management of a team of Nutritionists within the Contact Centre.

Main Responsibilities :

  • Support, development and coordinate the day to day work of a team of nutritionists to deliver the highest standards of service to customers
  • Support Health Box with Nutritional Profiling of any new and existing products
  • Approve and monitor customer recommendations via Health Box
  • Analyse customer data through Health Box and make product recommendations to include within the programme
  • Ensure that the team of nutritionists achieve the required performance targets and standards. Monitoring and reporting progress and performance
  • Provide feedback and take appropriate corrective action when issues are identified
  • Motivate, develop, coach, train, induct and formally appraise employees to set performance standards, recognise achievement and effectively deal with performance issues
  • Handle and successfully resolve escalated customer complaints
  • Develop and maintain a thorough and up to date working knowledge of working processes and procedures for dealing with customer enquiries
  • Develop and maintain a thorough knowledge of our products and their benefits to our customers
  • Keep up to date with product knowledge and the latest trends i.e. superfoods, miracle supplements and health boosters
  • Develop and maintain effective relationships with colleagues both within the department and the wider business
  • The Person

  • Qualified Nutritionist or Nutritional Therapist
  • Experience of managing a team
  • Have a passion for nutrition, health and wellbeing
  • Able to lead, motivate & develop a team, give clear direction & feedback in order to improve performance
  • Able to remain calm in pressurised circumstances and able to deal with difficult situations
  • An ability to assimilate information quickly, clarify situations & find imaginative solutions to resolve customer issues
  • Ability to negotiate & influence others
  • Displays empathy & a customer centric approach
  • The Company

    Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

    Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business.

    We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

    Join us and see how far you can go

    Loading...Close mapLocationHead Office - Samuel Ryder House7 Barling Way, Nuneaton, Warwickshire, United Kingdom, CV10 7RHLoading...

  • Department : Customer Services
  • City : Nuneaton
  • Job Type : Full Time
  • Contract Type : Permanent
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