The purpose of this role is to develop, train, motivate and the day to day management of a team of Nutritionists within the Contact Centre.
Main Responsibilities :
Support, development and coordinate the day to day work of a team of nutritionists to deliver the highest standards of service to customers
Support Health Box with Nutritional Profiling of any new and existing products
Approve and monitor customer recommendations via Health Box
Analyse customer data through Health Box and make product recommendations to include within the programme
Ensure that the team of nutritionists achieve the required performance targets and standards. Monitoring and reporting progress and performance
Provide feedback and take appropriate corrective action when issues are identified
Motivate, develop, coach, train, induct and formally appraise employees to set performance standards, recognise achievement and effectively deal with performance issues
Handle and successfully resolve escalated customer complaints
Develop and maintain a thorough and up to date working knowledge of working processes and procedures for dealing with customer enquiries
Develop and maintain a thorough knowledge of our products and their benefits to our customers
Keep up to date with product knowledge and the latest trends i.e. superfoods, miracle supplements and health boosters
Develop and maintain effective relationships with colleagues both within the department and the wider business
Qualified Nutritionist or Nutritional Therapist
Experience of managing a team
Have a passion for nutrition, health and wellbeing
Able to lead, motivate & develop a team, give clear direction & feedback in order to improve performance
Able to remain calm in pressurised circumstances and able to deal with difficult situations
An ability to assimilate information quickly, clarify situations & find imaginative solutions to resolve customer issues
Ability to negotiate & influence others
Displays empathy & a customer centric approach
Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business.
We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.
Join us and see how far you can go
Loading...Close mapLocationHead Office - Samuel Ryder House7 Barling Way, Nuneaton, Warwickshire, United Kingdom, CV10 7RHLoading...
Department : Customer Services
City : Nuneaton
Job Type : Full Time
Contract Type : Permanent
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