Internal Account Representative
WernerCo
Burton, England
10h ago

Description

Key Responsibilities (Essential Job Functions) : This self-motivated individual will be responsible for supporting the following objectives :

  • Proactively Contact potential or existing customers, ask questions to understand customer requirements, close sales, inform them about a product or service using scripts from start to finish in a positive, efficient & professional manor.
  • Develop professional relationships to determine customer’s needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
  • Enter and update customer information in Salesforce.com and keep records of calls and sales and note useful information.
  • Provide complete problem resolution for issues received through customers.
  • Educate customers about features and benefits of product to improve brand loyalty and up-sell opportunities.
  • Take and process orders in an accurate manner.
  • Be able to actively plan and structure your workload to be efficient
  • Be able to look after you own accounts and help with workload when necessary
  • Actively participate in all necessary training development programs
  • Act as liaison on behalf of the customer and Werner to resolve problems both internally and externally.
  • Understand and adhere to corporate policies & procedures.
  • Always present a professional image to customers, vendors, and other departments.
  • Participate in special projects and / or provide support to project teams regarding improvements or changes to existing programs or implementation of new programs.
  • Proactively provide and communicate process & system improvement needs.
  • Actively communicate and work with the entire team to ensure a cohesive and productive environment.
  • Identifies and accurately evaluates both operating & customer requirements to get to the root of the problem.
  • Other Duties that are reasonably associated with the above essential functions of the job
  • Understand and follow Quality Management System
  • Experience & Education :

    Required :

  • Previous experience working in an Internal Sales, Telesales environment or an administrative support role with increasing responsibilities
  • Skills and knowledge of multiple software and business data systems
  • Demonstrable knowledge of customer service principles and best practice
  • Desired :

  • Career background in account management and project management
  • Experience of working within a manufacturing or production environment would be advantageous to this role
  • Key Competencies :

  • Multi-tasking; able to manage multiple projects
  • Understands customer expectations
  • Integrates customer service in our culture
  • Works to meet defined goals & objectives
  • Understands and accepts changes
  • Builds & maintains organizational relationships across functions
  • Detail oriented
  • Able to adapt in a fast pace environment
  • Able to comprehend overall business objectives for the entire company
  • Strong written and oral communication
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