Account Support Executive
DLL
Watford, GB
3d ago

Our organisation

Do you believe businesses should have a bigger ambition than short term profit? If you do, join DLL’s mission to See what counts .

You’ll be part of a team that gets the right tools into the right hands. A team that understands the heart and soul of our partners’ business.

A team that provides original financial solutions to sustain success for generations.

Your function

  • Review contracts to pass to our Payouts team for activation and payout Handling incoming contract documentation and queries received via post, e-mail or our integrated digital systems.
  • Ensuring all paperwork is present and correct in line with DLL policies and liaise seamlessly with joining functions where necessary.

    Complete customer due diligence, fraud and compliance related checks prior to activation.

  • Maintain turnaround time for receiving documents to first stage check on a programmatic basis.
  • Be responsible for managing an individual development plan to support initial training and progression through Contract Executive levels.
  • Complete key milestones ensuring all relevant regulatory examinations are successfully passed within given time frames.
  • Engage in Digital transformation, supporting the business to evolve towards a digital future enabling faster more efficient funding for our Customers.
  • Create and maintain relationships with key stake holders, internal and external to resolve queries.
  • Delight our customers by going the extra mile at every opportunity during communication, both written and verbal.
  • Live the DLL values, demonstrating daily consistent application to these.
  • Experience is not everything, we need candidates with an open, adaptable mindset.

    Your profile

    We are looking for an individual who :

  • Has at least one years experience in the financial services industry
  • Has a desire to become a subject matter expert and build strong internal and external relationships.
  • Demonstrates excellent query resolution, seeking help where required.
  • Is highly detail orientated with a drive for success, both individually and as a team.
  • Is compliant with standard processes and policies.
  • We offer

    At DLL, we see more than a customer, and work harder as a partner. We achieve this by being a genuinely networked organization.

    That’s why we encourage you to seek out the best skills across all our offices. We also consider our people to be our biggest asset, so you’ll be treated as a member, not just an employee.

    Together we create an informal, yet professional atmosphere that is hard to find elsewhere.

  • A competitive salary.
  • 25 days paid annual leave (plus public holidays).
  • Short Term Incentive Plan based on DLL results and personal performance.
  • Non-contributory pension scheme.
  • Health and Wellness program including fun health & vitality activities.
  • Extensive set of tools to drive your career : online learning compass, our member development programs.
  • Two working days per year volunteering for a local charity.
  • Flexible working - at DLL we can offer a blend of office and home working depending what works for you and for the business.
  • Additional information

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