The importance of your role.
This is your chance to be part of something a bit different. You’ll help our customers feel good whilst you develop your career from your professional expertise to your personal experience.
Making our customers feel better is what it’s all about. It’s everything from finding out how they feel to a friendly word of advice, and your passion will really come across.
You’ll let them know that you’re there for them, when they want to pop in. Together these elements will play a big part in making us No 1 for Customer Care.
What you’ll be doing day to day.
Your customer care will be inspiring, and always reassuring. It’s more than providing medicine, it’s looking after our customers.
You’ll use your expert knowledge to really benefit our customers. It could be a friendly word of advice, small tip or even just a comforting chat to put them at ease.
You'll be on hand to recommend some of our many health services that they might not know we have it's about offering fantastic support and you’ll keep our customers coming back.
As well as your practical duties, you’ll also pick up on the small details like noticing when a customer is worried about their medicine and reassuring them, setting Boots apart from other Pharmacies.
How will you do it?
It’s more than just medicine, it’s looking after our customers by being really personable and putting them at ease because we want our customers to feel good.
Your customer care will be inspiring, and always reassuring. You’ll understand that this will help drive sales and be confident about the health services we offer, and how they can benefit customers.
Your personality can also make a real impact, on how a customer can really feel better on different levels. You’ll pass on feedback so we can improve our customer care and the services we offer, making us a fantastic place to work, and to shop.