Customer Support Advisor
Redditch Worcestershire
6d ago

As a Customer Support Advisor you'll ensure customers remain our number one priority by taking pride in the service we provide by fostering a customer first ethos.

Develop and maintain positive relationships between Halfords and its customers, by acting as a point of contact and resolution for customer enquiries and concerns across all contact channels.

Key Responsibilities

  • To be the first point of contact for Halfords remaining professional always, providing the highest level of service to our customers
  • To deal with all daily enquiries and / or concerns generated by customers. Providing a professional and timely response / resolve to all concerns and enquiries
  • Build rapport with our customers, identifying their needs, engaging with them, and ensuring a customer for life.
  • To ensure communication is of the highest quality in line with key performance indicators and customer promise
  • To ensure customers are responded to within the agreed SLA’s
  • To ensure that all customer contact is logged, as appropriate on the system in real time
  • To liaise with key Support Centre teams, suppliers and legal sources if necessary, to resolve customer issues and if escalated is directed in line with the escalation policy
  • Maximise customer interaction to promote our products, service and increase sales
  • Have a basic understanding of current Consumer Legislation
  • Key Skills / Experience

  • Excellent Customer and communication skills, both written and verbal
  • To be able to demonstrate experience of dealing with challenging individuals whilst remaining professional, tactful, and calm always
  • Able to work effectively as part of a team
  • Able to work under own initiative
  • Excellent administrative skills with the ability to prioritise your workload
  • Retail, call centre or customer service industry experience desirable
  • Great work ethic with a desire to develop yourself and others
  • The role holder would need to have a flexible and open-minded approach to working and be extremely organised.
  • Shifts - between 8am-10pm 7 days a week.

    Hours - Full time

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