Customer Support Advisor

Halfords

Redditch Worcestershire

6d ago

As a Customer Support Advisor you'll ensure customers remain our number one priority by taking pride in the service we provide by fostering a customer first ethos.

Develop and maintain positive relationships between Halfords and its customers, by acting as a point of contact and resolution for customer enquiries and concerns across all contact channels.

Key Responsibilities

To be the first point of contact for Halfords remaining professional always, providing the highest level of service to our customers

To deal with all daily enquiries and / or concerns generated by customers. Providing a professional and timely response / resolve to all concerns and enquiries

Build rapport with our customers, identifying their needs, engaging with them, and ensuring a customer for life.

To ensure communication is of the highest quality in line with key performance indicators and customer promise

To ensure customers are responded to within the agreed SLA’s

To ensure that all customer contact is logged, as appropriate on the system in real time

To liaise with key Support Centre teams, suppliers and legal sources if necessary, to resolve customer issues and if escalated is directed in line with the escalation policy

Maximise customer interaction to promote our products, service and increase sales

Have a basic understanding of current Consumer Legislation

Key Skills / Experience

Excellent Customer and communication skills, both written and verbal

To be able to demonstrate experience of dealing with challenging individuals whilst remaining professional, tactful, and calm always

Able to work effectively as part of a team

Able to work under own initiative

Excellent administrative skills with the ability to prioritise your workload

Retail, call centre or customer service industry experience desirable

Great work ethic with a desire to develop yourself and others

The role holder would need to have a flexible and open-minded approach to working and be extremely organised.

Shifts - between 8am-10pm 7 days a week.

Hours - Full time

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