Bankperson ( nights)
OCS Group UK
Crawley, West Sussex, United Kingdom
7h ago

Vacancy for Bankperson ( nights)

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Location Bristol Airport, BS48 Contract Type Permanent - Employee Working DaysMonday - Sunday Working Times Between 5 : 00pm and 5 : 00am Shift Pattern 4 on 4 off Nights Working Hours per Week 42 hours per week Pay Rate £11.

00 per hour Job Reference VE / 16818

Assist with the safe transportation of passengers to and from the terminal and aircraft using specialist equipment and vehicles.

Ensure the smooth operation of airside transfers whereby passengers are assisted as per their requirements with minimal delay.

To be an Ambassador for the company, living the OCS values of care, safety, trustworthy and expert.

To communicate in a professional manner with customers, airport authorities and colleagues.

Main Duties :

  • Work as a team with the Driver to ensure correct and safe positioning of the vehicle onto and off of the aircraft.
  • Assist with the safe transfer of passengers and travelling companions to and from the terminal and aircraft whilst adhering to SSOW and ensuring the highest level of customer service
  • To lift passengers where required in accordance with manual handling guidelines.
  • Assist with passenger’s baggage as required.
  • Ensure boarding checks are completed in line with airline requirements
  • Observant of the different immigration channels to make sure arrival passengers are directed to the correct channel
  • Is always approachable and helpful when dealing with customers, observing passengers to identify needs and adjust service accordingly
  • Accurate recording of tasks in the Avtech system
  • To be successful in the role, you will need :

  • Previous airport experience is strongly desired
  • Previous customer service experience is essential
  • Excellent customer service skills
  • Excellent communication skills
  • What will you get in return?

    A pension scheme- to save for the future - eligibility rules apply

    Access to high street discounts

    Access to low interest loans

    Recognition scheme OCS Stars’- monetary rewards given to top performers

    Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated Impact’ Programme

    Long Service Awards

    Cycle to work scheme- discounted bicycles

    Access to our Employee Assistance Programme- 24-7 Wellbeing Support

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