The Global Channel Development Organization communicates rebate programs and policies to Seagate’s Direct and Indirect Customers and offers operational support for global channel sales and marketing efforts.
About the role - you will :
Work with a global team to review and advise on composition and submission of Channel Communications, including pricing programs, product notifications, policies, and general communications to Seagate customers.
Coordinate approval workflow for each communication, often bringing stakeholders from various teams together to gain consensus.
Responsible for the accuracy and timeliness of programs.
Help develop and test program letter templates and perform quality control on existing templates.
Provide user support across multiple platforms to ensure smooth turnaround of communications.
Work with IT and perform UAT on system enhancements to improve user experience.
Evaluate pricing program complexity and drive simplification solutions.
Work with cross-functional project teams and contribute to the Total Customer Experience.
Participate in training and onboarding of new program requesters and contribute to the documentation of new processes.
About you :
Excellent communication skills, both verbal and written.
Organized multi-tasker with a strong attention to detail.
Proven ability to think outside the box and offer innovative solutions.
Highly motivated and able to work in a fast-paced environment with global teams.
Self-directed with excellent time-management skills and the confidence to work independently.
Ability to manage multiple projects with competing priorities
Establish strong working relationships with key internal partners.
Tech-savvy and capable of communicating and working with tech support teams.
Your experience includes :
A demonstrated ability to work cross-functionally and manage complex projects
Previous experience with problem solving and troubleshooting
Previous experience working confidently with stakeholders at all levels of management
Performing User Acceptance Testing and working on technical projects / enhancements
Intermediate to advanced knowledge of Microsoft Excel and Microsoft Word (+Add Ins). Microsoft Power Automate is a plus
You might also have :
Knowledge of Agile methodologies
Channel Management / Marketing experience
Change Management experience