Capita Customer Management are the UK’s leading provider of outsourced customer management services. We have more than 100 million customer conversations every year, on every channel, across the globe.
We know that today’s marketplace wants a customer management partner, not just another supplier. A partner who will put their experience to work in driving your costs down, a partner who can drive your revenue up too and a partner who will commit to transforming your end customer experience.
That’s who we are. That’s what we do.
Vacancy Description :
A fantastic opportunity has arisen for a Finance Manager to join our Customer Management division based in the North West / Bury or Preston Brook Offices.
This role would be ideal for either a newly qualified accountant, who is looking to gain invaluable experience working in a fast-
paced industry, or for an experienced Finance Manager who is looking to use their experience to progress within the organisation.
We would also consider studying finalists who are looking to complete their studies in the very near future.
The Finance Manager role is an integral part of the team, and works across a number of functions including Sales, Planning, Operations and Corporate.
The role is a great balance of commercial and core finance.
The successful individual will report into the Head of Finance and work on every aspect of the financials, from multi-year forecasting to working capital and cashflow, variance analysis to monthly reviews, and everything in-between.
The Successful Candidate :
qualities that we are looking for in the successful candidate.
Challenge is a key behaviour in the team, the ability to challenge how and why things are being done and working to improve is essential.
You will be the face of finance to many other departments; they will rely on you for advice, guidance and support. The confidence and ability to effectively business-
partner and constructively challenge your colleagues will guarantee success in role.
We love a self-motivated and inquisitive mind if you want to better understand how our bid process works, make it happen! If you think you can improve payroll reporting, make it happen! Take control of what you want to do with your role and career, and make it happen!
Being a technology and innovation led company, we work with a lot of data, and being able to turn this data into information quickly and effectively will put you in good stead to help drive the business forward.
Strong excel skills are preferable given our extensive use of Excel and SAP.
Results Focus :
Results are everything to a company of our size and stature. You will be expected to ensure accurate representation of the P&Ls, post all required ledger entries, along with reconciliations of all working capital, accruals and prepayments, and maintain cash flow reconciliations.
In addition to this, review reported performance against flexed targets, and ensure that the key drivers of variances are explained.
As part of this you will need to build and maintain strong professional relationships across the business to influence financial performance and understand cost drivers & challenge assumptions where necessary.
We’re always looking ahead, and to do this we need you to produce accurate forecasts of revenue, cost and margin by liaising with & challenging the teams across the division.
You will work with the teams to review forecast against Business Plan and previous forecast targets, and ensure key drivers of variances are explained.
It’s our bread and butter’ as a Finance function. As you’d expect we’re required to deliver monthly scheduled and ad-hoc reporting to tight deadlines.
We want you to help to streamline existing processes, and design new reports and processes where necessary.
Skills & Experience :
Qualified / Finalist Accountant (ACCA / CIMA / ACA)
Previous experience in accounting role preferred (industry or practice).
Strong Excel / Analytical skills.
Good at communicating at all levels, with finance and non-finance teams
Ability to manage own workload, and meet tight reporting deadlines.
Hands on and enthusiastic individual looking for career development
SAP and Excel used extensively, along with Word & PowerPoint.
Our values open, ingenious, collaborative and effective are at the heart of our business. We’re looking for honest, straight-
talking people who are highly intelligent and creative, who work brilliantly as part of a team or leading a team, and who never accept mediocrity.
We’re looking for people that personify these values, who get involved in different things, deliver what they promise, take responsibility, embrace diversity, and respect their colleagues.
In return we can offer you excellent career progression and a salary and benefits package to match, along with the opportunity to expand your horizons, shape our future, make an impact and be yourself