Assistant General Manager
Wren Kitchens
Norwich, GB
4d ago

About The Role

Main responsibilities :

  • Cover for the General Manager, and all their duties, when away from the showroom
  • To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
  • Managing and coaching the showroom team to deliver; sales / KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
  • HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
  • Process expert within the showroom, to attend regular "train the trainer" sessions and ensure compliance of process within showroom
  • Working with Installation Managers to ensure service standards of Installers and installations are maintained
  • Working with the General Manager to identify individual training requirements across the showroom team
  • Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
  • Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
  • Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
  • Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
  • Motivate the team to achieve key performance metrics
  • Previous kitchen experience is beneficial but isn’t essential in this role as we believe in growing our talent. We provide full training when you join through our 12-week management training programme.

    Training :

    During the first four weeks of your journey, you will learn about our products and processes and be trained on how to design a Wren kitchen.

    Throughout the next four weeks you will participate in a blended programme which will equip you with all the knowledge and skills required to succeed in your new role.

    More importantly, we will provide you with the opportunity to demonstrate your ability. You will report for your first day at our state-of-the-art training academy in Barton-upon-Humber where you will commence the first week of your Kitchen Academy, learning about our products and systems.

    The Kitchen Academy will take place in two parts which are weeks one and weeks four. During weeks two and three you will be in a showroom, further developing your knowledge and completing your e-learning modules.

    You will create kitchen designs and fully immerse yourself in the role of a kitchen designer. On week four you will return to our Kitchen Academy where you will be given the opportunity to cement your learning with the support of our dedicated training team.

    On graduation from the Kitchen Academy you will commence your management training and be assigned to your training showroom where you will be mentored by one of our dedicated Training Showroom Managers.

    Our Kitchen Academy is a residential course which is expensed with travel and hotel accommodation (Mon-Fri) for both weeks as well as breakfast and evening meal allowances.

    What's great about working for us?

  • A fantastic team environment, with great facilities
  • Uncapped earning potential
  • Commission paid during annual leave
  • Excellent training and development programmes
  • Fantastic career progression
  • High-quality IT equipment and software
  • 25 holiday days (pro rota)
  • About You Over the next few years, we’ll be opening showrooms all across the UK. Our showrooms are the best in the business, but ultimately, Wren is defined by its people.

    We are looking for self-motivated high achievers who are passionate about looking after our customers. Below are some key points about you to consider for your application :

  • Kitchen design experience is preferable but not essential.
  • You’ll have experience in a retail or sales management role for a minimum of 3 years
  • You can work 40 hours a week including weekends and evenings
  • You’re customer-focused and prepared to work in a fast-paced, ever-growing environment
  • You'll have the ability to motivate a large sales teams to achieve KPIs
  • You'll be results-driven and have experience hitting or exceeding targets
  • You’ll be located less than 45 minutes to a Wren Kitchen showroom
  • Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed.

    Please see the DBS policy on our careers site for more information.

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