Senior IT Support Specialist
University of Bristol
Bristol, UK
4d ago

The role

An opportunity has arisen for an experienced and professional Linux technical specialist with an interest in taking the first steps into management and in developing and supporting the diverse research equipment in the University’s Science and Engineering faculties.

The Faculty IT Support Team for the Science and Engineering Faculties has 16 members with a broad range of skills and experience and is part of the University’s IT Services division.

We support the teaching and research of the two faculties, which includes everything from Windows and mac devices to complex multi-node Linux based computational clusters, via an array of Linux and Windows labs and research systems, running a huge range of engineering and scientific software.

What will you be doing?

The majority of the role will involve dealing with complex CentOS & Ubuntu Linux systems supporting and used in the faculties.

You will also be one of two deputies for the Team Manager, with particular responsibilities for technical management of all the Linux systems across the two faculties and for providing leadership and mentoring to other team members, potentially including line management.

The University has an ITIL based change management system and you will need to be continuously engaged with this process, and to manage and implement local projects as part of the IT work request process.

You should expect to be an advocate for user needs, whilst being prepared to constructively challenge wants expressed as needs.

You will provide positive promotion of the work of IT Services and explain plans and strategy to senior managers such as Heads of Schools or user committees.

You will maintain a culture of continuous improvement to enhance service delivery within the team and wider IT Services.

You will be required to advise senior academic staff, as well as updating technical documentation and self-help’ guidance for users and contributing to the development of technical and security policies.

You should apply if

You should be highly motivated and enthusiastic about working in a fast paced and constantly changing environment and be able to work in a highly autonomous fashion.

You must be able to demonstrate considerable experience and knowledge in Linux Systems Administration, ideally with prior experience in a research-led university.

Suitable applicants must have a degree relevant to IT Services or vocational experience which demonstrates equivalent professional development.

ITILv3 Foundation Diploma is desirable.

You do not need experience of line management at work, however you should have a desire to move into carrying out these activities as part of your role and be able to demonstrate leadership experience either within work or outside.

You will have excellent verbal and written communication skills and a proven ability to work both independently and effectively within a team.

Experience of any of the following would be very desirable for the post :

  • Configuration management and version control systems especially Puppet and git
  • Specific CentOS / RHEL and / or Ubuntu experience or qualifications
  • License management, especially FlexLM on redundant clusters
  • Linux integration with windows especially NFS4 authentication via AD
  • High Performance Computing cluster management and queuing, especially Rocks, Bright, Slurm & Torque / Maui
  • Scientific programming, especially Fortran & Python
  • Windows and / or macOS support especially AD
  • ITIL concepts, especially change management
  • Additional information

    Grade : K

    This advert will close at23 : 59 GMTon Wednesday 5th May 2021

    For any informal enquires please contact Chris Tothill; +44 117 4550546

    We welcome applications from all members of our community and are particularly encouraging those from diverse groups, such as members of the LGBT+ and BAME communities, to join us.

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