The Client Leadership team creates an environment in which the whole agency delivers great work, thereby building healthy long-term client relationships.
We bring knowledge and insight about our clients and how branding and design strategies can drive their objectives, supreme project management and organisational skills, commercial acumen, and energy and motivation to deliver great work.
Summary of role
As a Senior Account Manager, in a world-class brand agency, your role is to manage client relationships to deliver projects to plan and to maximize client revenues and profitability.
Your role is an integral part of each client team and you will listen, manage, create and plan to make things happen. You are on top of everything, at every stage of the projects and beyond client, project team, workload, information, schedule, profitability.
Great' Senior Account Managers deliver more than projects; they are aware of the bigger picture internally and with your clients and have a view of the next new initiative.
They are trusted by both colleagues and clients, leading by example ensuring junior members of the team learn from best practices.
Effectively scope, plan and manage medium to large-scale brand programmes from initial brief through to launch, and post launch client support.
This should be done to consistently high standards, demonstrating initiative and leadership
Have a thorough understanding of the branding process and how all the required roles, skills, activities and deliverables need to come together and be planned and managed to deliver success
Able to spot potential problems throughout the process and have foresight of the consequences to avoid in the first instance
Have a good understanding of branding best practice and trends, in order to be a reliable advisor to the client and sell in Superunion’s capabilities
Knowledge to include but not limited to : brand positioning and architecture, naming, visual and verbal identity, guidelines and governance, employee engagement and implementation
To have an input on the client strategy by sharing your point of view on the strategic and creative output with your team.
Sharing your own ideas, opinions and fostering an environment where others in your team feel comfortable to do the same
Engaging audiences with enthusiasm and authenticity we want people who are skilled in presenting ideas and eliciting desired responses
Manages the implementation and delivery of projects Controlling and managing the programme of projects being deliveredPreparation of client project briefs, proposals and project plansManage the resourcing of your projects in a proactive, collaborative and efficient way, working in partnership with the Resourcing Team
You will also be responsible for leveraging client relationships, pursuing and converting new business opportunities for Superunion working as part of a wider team.
Manages key account tools, weekly financial status reports (wips) & status and contact reports
Setting out detailed, timely and accurate month-by-month forecasts against which resource can be planned, ensuring all project activity is delivered within timeframe and to highest standards
Responsibility for the accuracy of our financial reporting requirements including quarterly and monthly forecasting to WPP
Role specific professional and technical skills
Possess good leadership and communication skills and have a successful track record in managing small pitches / new business proposals, projects, clients and internal teams.
Strong account management skills Excellent organisational skills and able to work under pressure to meet deadlinesExcellent attention to detailExcellent communicator (written and verbal) and listener with the confidence and ability to manage upwardsAble to think on your feet, proactive and able to find solutionsAble to see beyond your projects and understand the context of the agency environment and adapt as necessaryAn ability to set budgets, expectations and deliver results
A strategic thinker who understands how to get the best out of teams
Be a true professional and is able to build trust with colleagues by being loyal, hardworking, discreet and appropriate.
A hard-working team player, who is inspiring and motivating clients and teams