Cloud Network Support Engineer
BT Group
Ireland-United Kingdom-Derbyshire-Chesterfield
30d ago

Working pattern

StandardSalary : Competitive

Closing date

Aug 18, 2018, 6 : 59 : 00 PM


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

What you'll be doing

  • Controlling the prioritisation of support activities
  • Monitor and Configure BT’s network and services to protect the integrity, provide high quality services that meet or exceed customer expectations

    Proactively utilise and monitor appropriate Operational Support System to highlight, diagnose and resolve service / platform issues

    Progress and own calls or issues received from customers, suppliers and BT MFU’s, taking action ensuring correct feedback and resolution procedure are conducted

    May cross reference all Network issues or service delay events with the incident criteria and raise a network incident via the appropriate Operational Support System (OSS)

    Monitor and manage performance against team and network Key Performance Indicator’s (KPI’s) and Service Level Agreement’s (SLA’s) targets relating to all provision or incidents

    Engage and collaborate with other levels of support inside and outside of BT to ensure correct feedback for provisioning and resolution of issues

    Responsible for a quality handover when transferring ownership to ensure mutual understanding of all ongoing network incidents or service events

    Actively contribute to supporting and driving of projects, attending calls and responding to emails.

    Responsible for ensuring all quality detailed notes and updates are documented on the agreed system to reduce risk to service

    Excellent communication skills to be used to interact with peers and managers, including senior managers and external vendors.

    Take ownership of all team guidance and knowledge documentation is reviewed and updated on a regular basis to ensure they are fit for purpose and shared with the wider team.

    Progress personal learning and development and career planning.

    We'll also need to see these on your CV

    Check Point CCSA / CCSE

    F5 APM LTM GTM and AFM Solutions

    CISCO and HP Firewalls

    Configure and Update Solarwinds monitoring


    Cisco Security ASA / FWSM

    HP Routing & Switching

    HP Security Tipping Point

    Solarwinds NPM, NCM, NTA

    Some Knowledge of following Core Technologies would be an Advantage :

    Cisco Unified Communications

    Overlay networks such as SDN / VXLAN

    These are our values, they show us the right thing to do

  • We are all connected by our shared values; Personal, Simple and Brilliant. How we do things is just as important as what we do.
  • Why choose us?

    We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

    That’s why we welcome applications from all parts of the community.

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