ITS EMEA – Desktop Support Associate
Conduent Business Services
United Kingdom
17d ago

Short description :

Would you consider yourself a technical individual who enjoys dealing with people and isn’t afraid to get your hands dirty?

Are you looking for a challenging position that will draw upon your attributes, skills and experience?

If so, you will be joining a Global team of experts who have a significant impact on how our business meets its goals and objectives, and will be exposed to a multi cultured and enlightened global organisation.

Due to recent changes we are now able to offer an exciting opportunity in Information Technology Solutions Group in Europe for someone with good technical knowledge and an understanding of how this fits within our business.

What you’ll be doing

  • Provide broad based practical desktop support to business users.
  • Configure the Desktop environment (Phones, Terminals, PCs and laptops)
  • To provide first level hands on support / diagnostics (Desktop, WAN, LAN and voice environment), working in conjunction with Service Desk, network, and telephony specialists.
  • Provide Out of Normal Business Hours support for major incidents and act as Problem Manager when required.
  • Oversight of the comms rooms, patch panel management.
  • Act as VTC (Vendor Technical Contact) to the Client Teams using Vendor supplied Voice and desktop solutions.
  • Coordinate with Third Party suppliers, internal network services and information systems groups.
  • Manage equipment (location transfers) & Equipment Inventories (Phones, Terminals, PCs, Laptops, Mobile devices, etc). Maintain IT documentation and records in a timely and accurate fashion.
  • Support of video conferencing and meeting room audio visual equipment.
  • Co-ordinate with Third Party suppliers, internal network services and information systems groups.
  • The continuous identification and monitoring of the support workload, to ensure desktop and voice support is delivered in a timely and effective manner, in accordance with business priorities.
  • Liaison with the central Conduent helpdesk on email and other core services.
  • Maintenance of a high quality IT environment through the introduction of equipment upgrades and new kit.
  • There will be out of normal office hours working, and travel to other offices, from time to time.
  • Regular and accurate maintenance of call progress information on an in-house help desk system.
  • Carry out such other duties and take on additional responsibilities as may be agreed from time to time.
  • What we’re looking for

  • In depth understanding of Call Centre technologies (ACD (Avaya), CRM solutions
  • Strong understanding of PC, Laptop and Printer hardware
  • Good Understanding of network principles (WAN / LAN) and comms room / patch panel management.
  • Good time management.
  • Capable of prioritising work at short notice with little or no additional support, and working unsupervised actively looks for work.
  • Flexible, can do attitude
  • Familiarity with business applications to enable informed troubleshooting support
  • Analytical thinker with excellent problem solving skills.
  • To be professional at all times when in contact with the customer and Third Parties
  • To have experience with Active Directory environment (users, memberships, policies)
  • Team driven understands that your own success is key to the success of the Business
  • What we provide you with :

  • Permanent contract of employment
  • Full-time employment, guaranteed 37.5 hours per week
  • Performance based bonus
  • 28 days paid holiday per annum inclusive of bank holidays.
  • Annual holiday increasing with years of service
  • Workplace Pension-Automatic Enrolment
  • Life Insurance scheme
  • Employee Assistance Phone line
  • Discounted Corporate Gym membership
  • Employee discounts
  • Access to comprehensive learning, training and development
  • Location :

  • The role will be based at our Conduent Call Centre located between Bournemouth and Poole with excellent transport links to both town centres.
  • About Conduent :

    Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

    We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

    We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

    Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernises these interactions to create value for both our clients and their constituents.

    Learn more at

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