Customer Service Advisor, M&S Bank Retail Bank Floor Assistant At M&S Bank, we’re enhancing life every day for our customers, treating customers fairly is at the heart of everything we do and we’re currently looking for dedicated service professionals to make it happen.
This isn’t your average customer service role we’ll look to you to show a genuine passion for excellence in everything you do.
That means building real relationships and being proactive with M&S Retail customers in store to introduce the benefits of M&S Bank products and only delivering services that are truly tailored to their ambitions.
As a Retail Bank Floor Assistant you will be based on the shop floor and will use your experience and personality to engage and build relationships with retail customers and the retail staff.
You will use these skills to introduce M&S Bank products, support customers with credit card applications and book customers into their nearest branch to engage with our bank assistants and find products suited to their everyday needs.
You will also be involved in coaching and mentoring your retail colleagues on the bank products and encourage them to use this knowledge to engage with their customers and refer them to you for more advice.
In return, when you join our team you will have access to a competitive benefits plan that includes the following :
We can also offer you plenty of opportunities to diversify and develop your skills, in a culture that recognises success and rewards achievement.
That starts with a dedicated training programme, where you’ll learn all about going above and beyond for our customers supported by more training as you progress.
Your main responsibilities will include : Establishing a connection with the retail customer to ensure we deliver on the Specialness that is the M&S Brand promise
You will give solutions that are right for our customers and support their life style.
Your skills and experience should include :
The base location of this role will be Meadowhall. Our full time and part time rotas include working weekends, evenings and bank holidays to mirror the store's opening hours We welcome applications from all people, regardless of sexuality, disability, age, race or gender, with the aim of creating an environment of respect and support, enabling everyone to achieve their best.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages.
Where possible we will consider the following flexible working options : part-time working, job sharing, term-time working, and working from home and staggered hours.
If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.