Recruiting for a Team Leader to join our Homelessness and Complex Needs service in Lambeth!
GBP 25,750 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Lambeth Vulnerable Adults provides short-term supported accommodation for vulnerable adults, including single homeless people (and those with offending backgrounds and / or substance misuse needs), rough sleepers and refugees.
105 customers living in 19 properties receive low-to-medium level support through a floating support model, with higher needs customers accommodated in the service hub at Bellefields Road.
Referrals come from Lambeth Assessment Centre and the borough's Pathway Manager.
Job Overview :
Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff.
You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
The post-holders must be adept in customer relationship management, having responsibilities for relationships with commissioners and purchasing managers and other relevant external bodies across their patch.
They will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
Key Responsibilities :
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service.
Work to continuously improve staff competence, ensure ownership of all your employee issues and speedy and effective conflict resolution
Work with manager to set targets and monitor performance of the team
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers / external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract / Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager / Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Person Specification :
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his / her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude
Skills, Knowledge and Experience :
Educated to degree level or equivalent
Other relevant professional memberships and / or specialist qualifications are desirable
Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities.
If this occurs you would not need to submit another application for the alternative role.