Initial 3 Month Fixed Term Contract
Palletforce are recruiting! at our SuperHub in Burton-on-Trent, we are looking for someone to join our busy Depot 900 team.
The main purpose of this role is to be the first point of contact for Palletforce strategic accounts, resolving all problems or queries professionally and quickly, ensuring that customer service levels and standard are maintained.
This full-time job would be perfect for someone who wants to join a fast-paced environment and develop their skills. This job is offered on an initial 3-month FTC.
This is a permanent full-time job, with a salary of £18,000 p.a. initially on a three-month contract there is scope for this to be extended or for the position to be made permanent.
The nature of this role is to provide customer service and administrative support for all of Palletforces strategic customers to resolve their problems and queries and ensure that deliveries are made as requested.
This role will provide support and will report to the Depot 900 Operations Manager.
Saturday working will be required on a rota basis, so flexibility will be required in terms of hours.
The key duties of this job are;
To be polite and professional at all times, being aware of the environment you work in.
Take incoming telephone calls and enquires and outbound calls.
Processing discrepancies on consignments efficiently and effectively, using a high level of accuracy and attention to detail.
Providing help and advice using organisation’s products or services.
Communicating courteously by telephone, email and face to face both internally and externally.
Investigating and solving problems which may be complex or long-standing. Any problems that are unable to be resolved being brought to the attention of the 900 Operations Manager in a prompt and timely manner.
Keeping accurate records of discussions or correspondence with customers and depots where appropriate.
Producing written information for customers and depots, often involving the use of computer packages / software.
Able to work as an effective team player, supporting and recognizing the need for support wherever appropriate.
Build and maintain positive internal relationships with other members of the Depot 900 Team and other Palletforce staff.
Build and maintain professional and positive relationships with customers and member depots.
Produce a variety of reports / KPI’s using a high level of accuracy.
Dealing with difficult telephone calls calmly and professionally; resolving problems and issues in a proficient manner.
Able to arbitrate confidently between depots.
General administration / filing duties.
To carry out all your duties and responsibilities with reasonable care for your own health & safety and that of others who may be affected by your acts or omissions at work.
To co-operate fully with Palletforce in matters of health & safety.
Any other adhoc duties as and when required by the Depot 900 Operations Manager