Customer Services Advisor - Maternity Cover, Days
UK Mail
Newcastle
1d ago

DHL Parcel UK is one the UK’s leading integrated postal operators, delivering and collecting over 3 billion mail items and 50 million parcels per annum.

As part of the Deutsche Post DHL Group, we have an extensive delivery network which covers the UK and over 220 countries.

We are committed to pushing the boundaries of the postal and express parcel delivery markets and aim to be the first choice for customers.

The main responsibilities for this role are : -

  • To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels
  • Develop a full understanding of DHL Parcel UK services and products and all relevant DHL Parcel UK operating systems.
  • Promote self-service and alternative products to new and existing customers
  • Attend regular meetings / briefs held by the Customer Service Centre Management team. Contribute ideas to change and improve the customer experience and the performance of the team
  • Demonstrate a positive and pro-active attitude
  • Our Customer Service team deal with enquires from customers in a positive and pro-active way; applicants should have experience of customer service administration, good IT and communication skills and be prepared to work a shift pattern that allows us to provide the best service possible to our customers.

    As well as offering competitive salaries at all levels and in every area of the business, we also offer a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and wellbeing.

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