Isles of Scilly Travel
Penzance, UK
17h ago

The Isles of Scilly Steamship Group is unique in the UK in terms of its breadth of transport operations including commercial airline, airport and shipping services, providing lifeline links for both passengers and freight between the Isles of Scilly and the mainland.

We are seeking an applicant to join us as a Park and Ride Supervisor at Trereife House

Duties include

  • Greeting customers at the Trereife House Park & Ride, directing them to appropriate parking spaces and recording their details as they enter and leave
  • Liaison with the Passenger Services Supervisor regarding car park capacity, no shows and issues arising on site
  • Coordination with transfer providers and Passenger Services staff regarding any delays or unexpected service requirements
  • Resolution and de-escalation of complaints
  • Maintaining Health and Safety on site
  • Promoting customer adherence to company policies
  • Ensuring customer service levels are met and maintained
  • Dealing with general customer enquiries providing advice and signposting
  • Processing, updating, creating and maintaining computer and manual records
  • Assisting the Travel Centre Team as required
  • Identifying barriers to effective service delivery and liaising with colleagues and company managers to bring about improvements in service delivery
  • Essential requirements

  • A good general education, excellent communication, customer services and computer skills
  • You should have a positive attitude and be flexible towards working hours
  • You should have good time management skills and be capable of prioritizing a busy workload
  • Experience of customer service on a face-to-face basis
  • Hours

  • Hours A minimum of 20 hours per week
  • General hours are 07 : 00am to 09 : 30am and 7.00pm to 8.30pm on a roster basis
  • Shifts may be slightly earlier (or occasionally later) on some dates, particularly Saturdays during the summer
  • Seasonal part time position, hours available will vary according to seasonal demand
  • Occasionally attending the Park & Ride site outside of normal working hours to facilitate the return of customers whose travel plans have changed
  • Benefits

  • Discounted travel
  • 30 days paid holiday
  • pro-rata including bank holidays)

    Workwear and training provided

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