Membership Assistant
The Birley Clubs
London, United Kingdom, United Kingdom
2d ago

Membership Assistant - The
Birley Clubs

 

£27,000 per annum

 

An exciting opportunity
has arisen for a Membership Assistant to join the Membership Team for The
Birley Clubs
based in Fitzrovia, London.

 

The Birley Clubs
operate some of the world’s most
iconic private members’ clubs; Annabel’s, Mark’s Club, George, Harry’s Bar and
Bath & Racquets Club.  

 

The Membership
Assistant
will have responsibility for supporting with all administration
relating to Mark’s Club and Harry’s Bar membership, the Club Waiting Lists and
assisting the Membership Team with general administration duties.

 

We offer our
employees:

·        
A highly competitive starting
remuneration package

·        
Increased remuneration as you
develop and progress in your role

·        
Extensive career development and
training opportunities

·        
Staff discounts

·        
Discounted corporate rate at
ClassPass

·        
Life assurance cover

·        
Employee events

·        
Access to pension scheme

·        
Access to our Cycle to Work
scheme

·        
Wagestream – a financial wellbeing
benefit that provides you access to your pay as you earn

 

Key responsibilities
will include:

 

·        
Supporting
the Mark’s Club and Harry’s Bar Membership Team as the point of contact for all
Membership enquiries relating to Mark’s Club and Harry’s Bar via phone, email
or letter.

·        
Supporting
the Membership Team in the management of all administration relating to Mark’s
Club and Harry’s Bar Waiting List, new Member elections and existing Member queries.

·        
Using
Salesforce to create new members and memberships, adding direct debit details and
changing any necessary details on Salesforce such as email addresses, home
addresses etc.

·        
Scanning
and filing of forms

·        
Dealing
with payments and refunds; including taking credit card payments over the phone
when required, issuing refunds for duplicate payments or resignations and
running Direct Debits, recording the ones that fail

·        
Taking
credit card payments over the phone when required or providing payment links,
issuing refunds, and running Direct Debits, recording those that fail

·        
Creating
invoices using templates

·        
Autocancelling
all members who do not pay by deadline

·        
Sending
reminders over mail merge and responding to all email replies

·        
Running
regular reports to update renewal tracker

·        
Run
regular reports to get all clubs up to date mailing lists for marketing team

·        
Ordering
of all stationery and print collateral, working with printers when necessary

 

 

We are ideally looking
for candidates who have:

·        
Previous experience of working with customers/clients
directly with account/booking queries

·        
Excellent communication skills both oral, written and
telephone manner

·        
Excellent numeracy skills

·        
Previous experience working with a CRM database,
ideally Salesforce, would be desirable

·        
Be highly professional, articulate and well presented
at all times

·        
Excellent attention to detail and the ability to
prioritise tasks and meet deadlines

·        
Be highly motivated, with the ability to work within a
small, process driven team

·        
Approachable persona and a good sense of humour

·        
Highly proficient computer skills with at least
intermediate level Excel skills

 





































































































You
will be required to work Monday to Friday 9am – 6pm with some out of hours
possible. The successful Membership Assistant will receive an attractive salary
and company benefits.

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